TIBCO Technical Support Specialist

As a member of IT Application Management, the TIBCO Technical Support Specialist will assume a key role in day-to-day support of integration processes and frameworks, primarily leveraging the TIBCO product stack at Essilor of America. He/She will maintain and provide support for reported issues identified by our user community. He/She, as part of the Application Support team, will drive functional, technical, data, reporting, and process support, with a focus on technical optimization, communication, and business relationship management. He/She will assist IT peers in building expertise on the TIBCO product stack necessary to support current integration processes and frameworks, and future application administration.

• Support solutions that require system- to- system integration, leveraging the TIBCO suite of SOA tools.
• Function as Technical Support Specialist for enterprise integration platform services.
• Create and maintain application support documentation, knowledge base articles, and SOPs for TIBCO messaging and integration services, pertaining to bug fixes, service improvements, and root cause corrective actions.
• Certify production- level process code and completeness of all documentation before production deployments are performed.
• Manage performance monitoring and administration tools for the integrated product suites, including dashboards to properly enable visibility of operational data within the platform.
• Support the integration of enterprise data into all web or mobile delivery layers of the platform.
• Participate in the ongoing process of user experience improvements across the platform via product release cycles.
• Manage and improve administration and support policies around the platform, including change management, user management, product releases and performance notifications, environment provisioning, and integration.
• Engage heavily with business users and stakeholders on all aspects of Application Management. Coordinate with TIBCO and other vendor product support and engineering teams when necessary to resolve platform problems.
• Communicate with management regarding issues, risks, and the status of the integration platform.
• Ensure alignment with corporate standards and strategic technology decisions.
• Ensure all aspects of the IT SDLC for project deliverables, enhancements, bug fixes, and system improvements are properly enforced, including post- deployment support.

• Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in Computer Science/ Information Technology or equivalent.
• 3– 5 years of experience in messaging middleware such as TIBCO EMS, FTL or RV, MQ Series, or open JMS.
• 3– 5 years of experience in TIBCO ActiveMatrix BusinessWorks integration technologies, adapters, and frameworks.
• 3– 5 years of experience in support/ development and security of enterprise web services.
• 3– 5 years of experience with Java application development.
• Knowledge of TIBCO BusinessConnect B2B Gateway, Spotfire, CIM, ActiveSpaces, and BusinessEvents is a plus.
• Knowledge of TIBCO administration tools such as Hawk and Administrator is a plus.
• Knowledge of Linux/ UNIX and Windows OS administration is a plus.
• Experience with UNIX and shell scripting is a plus.
• Knowledge of application virtualization technologies and other application infrastructure architectures.
• Experience with administration, deployment, and performance tuning of relational DBMS and SQL.
• Thorough understanding of common change management, production support, and application operations management processes.
• Familiarity with Subversion SCM tools.
• Strong analytical, communication, and interpersonal skills are required, as interaction with business and end users is essential.