Technical Support Specialist

Admin Support/Customer Success/Escalations Specialist

Permanent — This is a remote position.

Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service recovery callouts, managing escalation calls, coordinating certificate releases, and ensuring accurate student allocations.

Key Responsibilities:

• Handle escalated customer issues with professionalism and efficiency to achieve satisfactory resolutions.
• Conduct service recovery callouts to address and resolve student concerns promptly and effectively.
• Coordinate with RTOs to ensure timely release of certificates and accurate allocation of students.
• Maintain meticulous records of all escalations and resolutions for future reference and improvement.
• Collaborate closely with the operations team to streamline processes and improve service delivery.
• Monitor and manage the accuracy of processing cancellation refunds and certificate releasing.
• Act as a liaison between students, RTOs, and internal departments to ensure smooth communication and operations.

Key Performance Indicators (KPIs):

• Count of Positive Reviews
• Accuracy on Processing Cancellation Refunds
• Certificate Releasing — ensure timely and accurate releases

Qualifications and Skills:

• Proven experience in a client-facing role, ideally in customer support or client success.
• High attention to detail with a focus on accuracy and quality of work.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Strong interpersonal and communication skills, both written and verbal.
• Problem-solving mindset with the ability to think strategically and execute tactically.
• Capacity to work collaboratively in a team environment and independently when necessary.
• Track record of meeting and exceeding performance metrics and targets.

Benefits — WORK FROM HOME FOREVER + AU MORNING SHIFT. Incentives such as 5-star hotel buffet (Solaire, Conrad, Okada, Grand Hyatt); long-term projects in a growing industry; competitive exchange rates; no hefty PayPal/Uber fees; health insurance after 1 year; engaging culture; international travel incentive.

This advertiser has chosen not to accept applicants from your region.

1

Technical Support/Other Listings

This section contains additional postings for context and is not part of a single role description. Please review each entry for the specific responsibilities and qualifications.

Technical Support Representative — Taguig, National Capital Region — Gratitude Inc.

Overview: Our Technical Support Representatives field customer inquiries and provide solutions to create excellent customer experiences. Responsibilities include providing excellent service, handling confidential information securely, aiming to resolve issues on first contact, and effective communication.

Responsibilities:

• Provide excellent customer service through active listening
• Work with confidential customer information securely
• Aim to resolve issues on the first call
• Communicate appropriately with customers

Qualifications:

• Filipino citizen or equivalent status
• Strong English communication (oral and written)
• Problem-solving skills
• Ability to work various shifts
• Experience with Windows
• Organization and prioritization skills

Job Types: Full-time, Permanent
Salary: Php22,000.00 - Php24,000.00 per month

Benefits:

• Flextime
• Paid training
• Pay raise

Additional postings follow similar structure and should be reviewed individually for specifics.

This advertiser has chosen not to accept applicants from your region.

2

Technical Support Representative — Open to High

Taguig, National Capital Region — Orbit Teleservices Philippines

Details continue per listing; format and content aligned with the structure above.

This advertiser has chosen not to accept applicants from your region.

3

Technical Support Associate (Non-Voice VPN Account)

Taguig, National Capital Region — iOPEX Technologies

Overview: Join our team; earn benefits such as shuttle service and more. Requirements include technical support experience, degree or SHS with experience, willingness to work night shifts in BGC, Taguig.

Benefits:

• Competitive salary
• HMO
• OT/Holiday pay
• Paid training

This advertiser has chosen not to accept applicants from your region.

#J-18808-Ljbffr

---