
Technical Support Specialist
7 days ago
Ascendion is seeking a Senior Talent Specialist | Tech & Executive Recruiter | HR Generalist | BPO & IT Hiring | College Recruiting | Boolean Expert in Muntinlupa City, National Capital Region, Philippines.
Job DescriptionRole Requirements
- At least 2 years of relevant experience.
- Solid organization and coordination skills.
- Outstanding research and problem-solving skills.
- Able to utilize internal communication tools to align with all stakeholders to perform requested tasks.
- Prior work experience as a technical specialist preferred but not required.
- Prior work experience in healthcare and/or software industry preferred but not required.
Role Responsibilities
- Research issues not able to be resolved by Tier 1 and identify system fault.
- Provide initial fault isolation and propose resolution for approval by senior team members to limit and address issues promptly.
- Prepare additional detailed information for Tier 3 on issues that require dev involvement.
- Create support commands/scripts/workarounds to resolve customer issues.
- Support issue resolution with various Internal Admin Tools (IAT).
- Respond to more advanced issues escalations promptly and appropriately, per Helix’s internal processes, procedures, and systems.
- Reach out proactively to senior agents and supervisors with questions to ensure solid understanding and growth of systems, processes, and procedures.
- Seniority level: Mid-Senior level.
- Employment type: Full-time.
- Job function: Customer Service.
- Industries: Technology, Information, and Internet.
Ascendion is an equal opportunities employer and welcomes applications from all qualified candidates.
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