Technical Support Specialist

4 weeks ago


Muntinlupa, Philippines Ascendion Full time

Ascendion is seeking a Senior Talent Specialist | Tech & Executive Recruiter | HR Generalist | BPO & IT Hiring | College Recruiting | Boolean Expert in Muntinlupa City, National Capital Region, Philippines.

Job Description

Role Requirements

  • At least 2 years of relevant experience.
  • Solid organization and coordination skills.
  • Outstanding research and problem-solving skills.
  • Able to utilize internal communication tools to align with all stakeholders to perform requested tasks.
  • Prior work experience as a technical specialist preferred but not required.
  • Prior work experience in healthcare and/or software industry preferred but not required.

Role Responsibilities

  • Research issues not able to be resolved by Tier 1 and identify system fault.
  • Provide initial fault isolation and propose resolution for approval by senior team members to limit and address issues promptly.
  • Prepare additional detailed information for Tier 3 on issues that require dev involvement.
  • Create support commands/scripts/workarounds to resolve customer issues.
  • Support issue resolution with various Internal Admin Tools (IAT).
  • Respond to more advanced issues escalations promptly and appropriately, per Helix’s internal processes, procedures, and systems.
  • Reach out proactively to senior agents and supervisors with questions to ensure solid understanding and growth of systems, processes, and procedures.
Job Details
  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.
  • Job function: Customer Service.
  • Industries: Technology, Information, and Internet.

Ascendion is an equal opportunities employer and welcomes applications from all qualified candidates.

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