L2 Technical Support
4 weeks ago
Tap Growth ai Muntinlupa City, National Capital Region, Philippines
We're Hiring: L2 Technical Support We are seeking an experienced L2 Technical Support professional to provide advanced technical assistance and resolve complex customer issues. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to escalate and manage critical incidents while ensuring exceptional customer satisfaction.
Location: Muntinlupa, Philippines
Work Mode: Hybrid (3 days onsite, 2 days WFH)
Role: L2 Technical Support
What You'll Do- Resolve complex technical issues and escalated support tickets
- Provide advanced troubleshooting for customers and internal teams
- Document solutions and maintain knowledge base articles
- Collaborate with L1 support and engineering teams
- Monitor system performance and identify potential issues
- Analyze recurring problems and recommend improvements
- 2–3 years of relevant experience in a technical or software-related role
- Familiarity with HTML, JavaScript, WordPress, and SQL queries
- Experience with CRM tools like Exponea or similar platforms
- Proficiency in Microsoft Word and Excel
- Exposure to cloud platforms (Azure, GCP)
- Strong organizational and coordination skills
- Excellent research and problem-solving abilities
- Clear and effective verbal and written communication skills
- Ability to collaborate with stakeholders using internal communication tools
- Prior experience as a technical specialist is a plus
- Ready to make an impact? Apply now and let's grow together
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: IT Services and IT Consulting
Note: This posting includes general information about the role and does not constitute a contract of employment. Keywords and responsibilities reflect typical expectations for L2 Technical Support positions.
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