L2 Technical Support

4 weeks ago


Muntinlupa, Philippines Tap Growth ai Full time

Tap Growth ai Muntinlupa City, National Capital Region, Philippines

We're Hiring: L2 Technical Support We are seeking an experienced L2 Technical Support professional to provide advanced technical assistance and resolve complex customer issues. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to escalate and manage critical incidents while ensuring exceptional customer satisfaction.

Location: Muntinlupa, Philippines

Work Mode: Hybrid (3 days onsite, 2 days WFH)

Role: L2 Technical Support

What You'll Do
  • Resolve complex technical issues and escalated support tickets
  • Provide advanced troubleshooting for customers and internal teams
  • Document solutions and maintain knowledge base articles
  • Collaborate with L1 support and engineering teams
  • Monitor system performance and identify potential issues
  • Analyze recurring problems and recommend improvements
What We're Looking For
  • 2–3 years of relevant experience in a technical or software-related role
  • Familiarity with HTML, JavaScript, WordPress, and SQL queries
  • Experience with CRM tools like Exponea or similar platforms
  • Proficiency in Microsoft Word and Excel
  • Exposure to cloud platforms (Azure, GCP)
  • Strong organizational and coordination skills
  • Excellent research and problem-solving abilities
  • Clear and effective verbal and written communication skills
  • Ability to collaborate with stakeholders using internal communication tools
  • Prior experience as a technical specialist is a plus
  • Ready to make an impact? Apply now and let's grow together
Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: IT Services and IT Consulting

Note: This posting includes general information about the role and does not constitute a contract of employment. Keywords and responsibilities reflect typical expectations for L2 Technical Support positions.

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