Desktop Support Specialist

4 weeks ago

Muntinlupa, Philippines IGT Solutions Pvt. Ltd. Full time

9th Floor Ayala Southpark Corp, National Capital Region (NCR), Philippines, Philippine

OBJECTIVE OF ROLE

A Desktop Support Specialist is someone who provides technical assistance for computer hardware, software, and network issues, including installation, troubleshooting, and maintenance. Key responsibilities include responding to user support requests, diagnosing and resolving technical problems for end-users both on-site and remotely, setting up workstations, performing hardware and software upgrades, and documenting support procedures.

KEY RESPONSIBILITIES
  • Windows Desktop/Laptop troubleshooting and navigation of system
  • Monitor and respond effectively under incident management tasks:
  • Incident analysis and initial troubleshooting
  • Incident isolation and proper escalation
  • Service request provisioning and proper escalation
  • SLA management (response time and resolution time under agreed customer SLA)
  • Proper asset handling and management
  • Asset inventory of desktop/laptop items
  • Asset inventory of all consumables and peripheral items
  • Proper basic business e-mail writing & oral communication in English
  • Application installation, configuration changes, Windows patch updates, other utilities and common software handling
  • Basic documentation skills to properly document:
  • Internal procedures and SOP
  • End of shift reports (handover reporting)
  • Install, test and configure new workstations, peripheral equipment and/or software
  • Basic activity tracking and reporting (deployments, installations, assessment and checking of systems)
  • Operating system (OS) installation and/or modification (upgrade/downgrade)
  • Basic computer hardware knowledge (parts, compatibility & build)
EXPERIENCE

Fresh graduates are welcome

Those with previous work experience related to local IT support roles are preferred

QUALIFICATION

Graduate of any IT related course
Ability to communicate in the English language both written and oral
Knowledge on different operating systems, software and hardware

ABILITIES ABOUT US

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA

EQUAL OPPORTUNITY DISCLAIMER

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

ADDRESS & LOCATION #J-18808-Ljbffr

  • Desktop Support Technician

    2 weeks ago

    Muntinlupa, Philippines TTEC Digital Full time

    Overview At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Cisco Partner Practice builds customizable, comprehensive contact center solutions with the help of...

  • Bookkeeper with Quickbooks desktop

    3 weeks ago

    Muntinlupa, Philippines RemoteVA Full time

    Overview We are looking for a Bookkeeper with QuickBooks Desktop experience . The role involves managing the financial records of a company using QuickBooks Desktop, handling accounting transactions, reconciling accounts, and producing financial reports to ensure accurate financial operations. Key Responsibilities Accounting and Record-Keeping: Maintain and...

  • IT Specialist

    7 days ago

    Muntinlupa, Philippines Ark One Solutions Inc. Full time

    Location: Madrigal Business Park, Alabang, Muntinlupa City Employment Type: Full-Time Work Set-up: Onsite Work Schedule: Monday-Friday, 8:00 AM to 5:00 PM About the Role We are looking for a motivated and versatile IT Specialist to join our team. This role is critical in ensuring smooth IT operations, supporting business applications, maintaining network and...

  • Technical Support Specialist

    3 weeks ago

    Muntinlupa, Philippines Ascendion Full time

    Ascendion is seeking a Senior Talent Specialist | Tech & Executive Recruiter | HR Generalist | BPO & IT Hiring | College Recruiting | Boolean Expert in Muntinlupa City, National Capital Region, Philippines. Job Description Role Requirements At least 2 years of relevant experience. Solid organization and coordination skills. Outstanding research and...

  • Financial Tech Support Specialist

    3 weeks ago

    Muntinlupa, Philippines METACOM Full time

    Step into the world of FinTech and grow your career with us. As a Financial Tech Support Specialist, you’ll help small and medium businesses with QuickBooks software—assisting clients with installation, registration, and account maintenance through voice and chat support. This role offers a salary package of PHP 20,000–25,000 plus comprehensive...

  • Operations & Support Specialist - Work From Home

    7 days ago

    Muntinlupa, Philippines The Well & Co Pty Ltd. Full time

    Remote Role The Well & Co Pty Ltd. is seeking an experienced Operations & Support Specialist to join our dynamic team in Manila City, Metro Manila. This full-time position will play a crucial role in ensuring the smooth running of our healthcare operations, providing vital administrative and customer support services. What you'll be doing Coordinate and...

  • L2 Technical Support Specialist

    7 days ago

    Muntinlupa, Philippines NYGC Services, Inc. Full time

    Role Requirements Technical aptitude or familiarity with software concepts such as: HTML, Javascript, Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP) With 2-3 years of relevant experience. Solid organization and coordination skills. Outstanding research and problem-solving skills. Excellent...

  • RevTech Support Specialist

    1 week ago

    Muntinlupa, Philippines First Advantage Full time

    RevTech Support Specialist - Salesforce Platform (Philippine-based) Are you passionate about empowering teams through technology? Apply now as a RevTech Support Specialist and become the go-to expert for Salesforce across different teams in our global organization. The RevTech Support Specialist will act as the main point of contact responsible for providing...

  • Customer Support Specialist

    3 weeks ago

    Muntinlupa, Philippines AI Acquisition Full time

    AI Acquisition is a global category leader in AI service provider enablement, operating globally with the US as its primary market. The company combines proprietary AI orchestration tools with proven enterprise SaaS infrastructure to deliver immediate value to its multiple agency customers and small and medium businesses worldwide. We are seeking Customer...

  • Business Solutions Analyst

    2 weeks ago

    Muntinlupa, Philippines BruntWork Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from BruntWork Mondays to Fridays, 9:00 am to 6:00 pm, Edmonton, Canada (EST) Overview We are seeking a Business Solutions Analyst who will act as the bridge between business stakeholders and technology teams, ensuring that data driven solutions, automation, and...