
Desktop Support Specialist
1 week ago
9th Floor Ayala Southpark Corp, National Capital Region (NCR), Philippines, Philippine
OBJECTIVE OF ROLEA Desktop Support Specialist is someone who provides technical assistance for computer hardware, software, and network issues, including installation, troubleshooting, and maintenance. Key responsibilities include responding to user support requests, diagnosing and resolving technical problems for end-users both on-site and remotely, setting up workstations, performing hardware and software upgrades, and documenting support procedures.
KEY RESPONSIBILITIES- Windows Desktop/Laptop troubleshooting and navigation of system
- Monitor and respond effectively under incident management tasks:
- Incident analysis and initial troubleshooting
- Incident isolation and proper escalation
- Service request provisioning and proper escalation
- SLA management (response time and resolution time under agreed customer SLA)
- Proper asset handling and management
- Asset inventory of desktop/laptop items
- Asset inventory of all consumables and peripheral items
- Proper basic business e-mail writing & oral communication in English
- Application installation, configuration changes, Windows patch updates, other utilities and common software handling
- Basic documentation skills to properly document:
- Internal procedures and SOP
- End of shift reports (handover reporting)
- Install, test and configure new workstations, peripheral equipment and/or software
- Basic activity tracking and reporting (deployments, installations, assessment and checking of systems)
- Operating system (OS) installation and/or modification (upgrade/downgrade)
- Basic computer hardware knowledge (parts, compatibility & build)
Fresh graduates are welcome
Those with previous work experience related to local IT support roles are preferred
QUALIFICATIONGraduate of any IT related course
Ability to communicate in the English language both written and oral
Knowledge on different operating systems, software and hardware
IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.
Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA
EQUAL OPPORTUNITY DISCLAIMERIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
ADDRESS & LOCATION #J-18808-Ljbffr-
Technical Support Specialist
2 weeks ago
Muntinlupa, Philippines Sinch Full timeAbout Sinch Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns,...
-
Financial Tech Support Specialist
3 days ago
Muntinlupa, Philippines METACOM Full timeStep into the world of FinTech and grow your career with us. As a Financial Tech Support Specialist, you’ll help small and medium businesses with QuickBooks software—assisting clients with installation, registration, and account maintenance through voice and chat support. This role offers a salary package of PHP 20,000–25,000 plus comprehensive...
-
Senior Support Engineer
2 weeks ago
Muntinlupa, Philippines First Focus Full timeOverview First Focus Muntinlupa City, National Capital Region, Philippines First Focus Muntinlupa City, National Capital Region, Philippines 3 weeks ago Be among the first 25 applicants This range is provided by First Focus. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range First Focus is...
-
TIBCO Technical Support Specialist
2 weeks ago
Muntinlupa, Philippines Xurpas Enterprise, Inc Full timeAs a member of IT Application Management, the TIBCO Technical Support Specialist will assume a key role in day-to-day support of integration processes and frameworks, primarily leveraging the TIBCO product stack at Essilor of America. He/She will maintain and provide support for reported issues identified by our user community. He/She, as part of the...
-
Digital Marketing VA Specialist
1 week ago
Muntinlupa, Philippines StratifyIQ Full timeOverview We are seeking a highly organized and proactive Virtual Assistant and Social Media Manager with strong digital marketing skills to support our business operations and elevate our clients’ online presence. This role involves a combination of administrative tasks, social media management, and digital marketing responsibilities. The ideal candidate...
-
IT & Systems Support Specialist
2 weeks ago
Muntinlupa, Philippines Integrated OS Full timeOverview Integrated OS Muntinlupa City, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Unleash Your Talents with Us! Hi there, our future IT & Systems Support Specialist ! Happy to see YOU here. Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering...
-
Muntinlupa, Philippines Process Street Full timeOverview Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world,...
-
Technical Support Specialist
2 weeks ago
Muntinlupa, Philippines Buscojobs Full timeAdmin Support/Customer Success/Escalations Specialist Permanent — This is a remote position. Position Overview: As a Client Success Specialist (Escalations Specialist) at GetmyCourse, you will play a crucial role in maintaining and enhancing the relationship between students, GetmyCourse, and our partner RTOs. You will primarily focus on handling service...
-
L2 Support
1 day ago
Muntinlupa, Philippines Hunter's Hub Inc. Full timeOn-site - Muntinlupa 1-3 Yrs Exp Bachelor Full-time Job Description Research issues not resolved by Tier 1 and identify system faults Provide initial fault isolation and propose resolutions for approval by senior team members to address issues promptly Prepare additional detailed information for Tier 3 on issues requiring developer involvement Create...
-
IT Support Specialist
5 days ago
Muntinlupa, Philippines HR Network Inc. Full timeKey Responsibilities: • Learn and apply networking, security, and business applications aligned with company priorities • Install, configure, optimize and maintain hardware, software and applications • Provide technical support including troubleshooting, repair and performance optimization • Conduct configuration tests, debugging and corrective...