Customer Support Specialist

San Juan, La Union ₱ - ₱ Y Public Safety Mutual Benefit Fund, Inc. (PSMBFI)

Posted today

Job Description

Duties and Responsibilities

• Assists members in their various transactions with PSMBFI
• Handles general members' inquiries from different platforms (website, social media, email, text, call, walk-in, etc)
• Responds to incoming communications and walk-in members' inquiries about the status of benefit requests, membership benefits, and other optional plans.
• Ensures customer satisfaction by meeting customer needs in a courteous and timely manner
• Provides assistance on other related customer service campaigns that aim to increase customer loyalty and repeat businesses
• Performs tasks as provided for in the updated and approved PSMBFI Operations Manual
• Performs other related functions as directed by superior

Qualifications

• With relevant trainings on customer service
• Proficient in MS Office applications
• Strong composition and prioritizing skills
• Ability to maintain confidentiality
• Good written and oral communication skills

Customer Service/ Technical Support

Posted today

Job Description

• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

• Paid training
• Work from home

Language:

IT Technical Support

Posted today

Job Description

JOB DESCRIPTION

• Troubleshoots software, hardware, and network issues
• Provides technical support for websites, online systems, and e-commerce platforms
• Ensures smooth and stable digital operations
• Handles customer inquiries and concerns via support tickets on e-commerce platforms

REQUIREMENTS

• Bachelor's degree in IT or a related field
• Experience in tech support or helpdesk roles
• Knowledge of e-commerce platforms, basic networking, and troubleshooting
• Familiar with ticket processing systems
• Strong communication and problem-solving skills

Technical Support Representative

Posted today

Job Description

We are looking for a Technical Support Representative II / Database Operations Support to join our growing team. This role requires a balance of technical troubleshooting and database operations expertise, supporting both internal teams and global stakeholders. You will be the go-to person for technical escalations, SQL queries, and database monitoring while ensuring smooth handoffs to the onshore team.

Key Responsibilities

• Provide Tier 2 technical support for internal and external users.
• Run SQL queries to analyze data and generate reports.
• Troubleshoot database servers and resolve issues efficiently.
• Monitor system logs and interpret log files for root cause analysis.
• Set up and support Remote Desktop Connections.
• Work with AWS services for database and server support.
• Collaborate with cross-functional teams using Microsoft Teams and SharePoint.
• Document processes, resolutions, and escalate issues when necessary.
• Ensure proper task handoff to onshore counterparts.
• Maintain a high level of patience, problem-solving, and analytical thinking.

Qualifications

• Bachelor's Degree in IT, Computer Science, or related field (preferred but not required).
• At least 2–3 years of experience in technical support or database operations.
• Proficiency in SQL (running queries, analyzing data).
• Basic understanding of database servers and troubleshooting methods.
• Familiarity with AWS and remote desktop tools.
• Strong skills in Microsoft Excel, Teams, and SharePoint.
• Excellent communication, analytical, and problem-solving skills.

Willingness to go the extra mile to ensure tasks are completed or properly transitioned.

• Work Setup: Full-Time, Onsite
• Schedule: Night Shift

Job Type: Full-time

• Paid training

Application Question(s):

• Have you worked with or do you have a basic understanding of database servers and troubleshooting?
• Do you have experience with AWS and Remote Desktop Connection setup?
• Are you proficient in using Microsoft Excel, Teams, and SharePoint?
• This role requires a night shift, full-time onsite setup. Are you comfortable with this schedule and arrangement?

Language:

IT Technical Support

San Juan, La Union PRINCESA GARDEN ISLAND RESORT AND SPA

Posted today

Job Description

Graduate of BS Computer Engineering / BS Information Technology / BS Computer Science or any equivalent
- having at least 2-3 years of experience as an IT specialist / IT support
- knowleadgeable;
- business information technology_
- business systems engineering_
- computer networking and hardware_
- computer software development_
- information technology_
- internet engineering_
- software engineering._
- Responsible to keep computer systems running smoothly and ensure users get the maximum benefit from them
- Able to monitor and maintain computer systems and networks
- Able to troubleshoot system and network problems, diagnosing and solving hardware or software faults
- replace parts if required
- provide support, including procedural documentation and relevant reports
- follow diagrams and written instructions to repair a fault or set up a system
- respond within agreed time limits to call-outs
- work continuously on a task until completion
- test and evaluate new technology
- conduct electrical safety checks on computer equipment.

Salary: Php18,000.00 - Php25,000.00 per month

Benefits:

- Company Christmas gift
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- 13th month salary

Ability to commute/relocate:

- San Juan: Reliably commute or planning to relocate before starting work (required)

IT Technical Support Officer

Posted today

Job Description

Job Purpose

The role of the Technical Support Officer will be diagnosing and repairing faults, resolving first level network and system issues, and installing and configuring hardware and software

Duties and Responsibilities:

· Serve as a single point of contact responding emails, chats, and phone calls from internal staff regarding IT requests, issues, and queries.

· Ensure proper recording and monitoring inquiries, requests and incidents using the ticketing system by the company.

· Provides first line troubleshooting / setup for all IT reported requests and incidents.

· Perform remote troubleshooting through diagnostic techniques and pertinent questions

· Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.

· Managing multiple cases at one time

· Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

· Continuously improve and upgrade technical knowledge and skills through training and certification.

· Participate in 24x7 on-call support rotation schedule.

· Supporting the roll-out of new applications

· Identifying hardware and software solutions.

· Troubleshooting technical issues.

· Diagnosing and repairing faults.

· Resolving network issues.

· Installing and configuring hardware and software.

· Speaking to customers to quickly get to the root of their problem.

· Providing timely and accurate customer feedback.

· Talking customers through a series of actions to resolve a problem.

· Following up with clients to ensure the problem is resolved.

· Replacing or repairing the necessary parts.

· Supporting the roll-out of new applications.

· Providing support in the form of procedural documentation.

· Managing multiple cases at one time.

· Testing and evaluating new technologies.

· Conducting electrical safety checks on equipment.

• Assist physical inventories of PCs, servers, and peripherals.
• Assist in retrieval and deployment of IT Assets.

Qualifications

· College graduate of any IT related 4 years course

· years of related work experience in end user/desk sidesupport with required knowledge, skills, and abilities

· Familiar with Manage Engine Service Desk Ticketing System

· Experience with remote desktop applications and help desk software

· Working knowledge on IT Ticketing System

· Good interpersonal skills

· Result and customer oriented

· Ability to work under pressure

· Can work on shifts including holiday and weekends

· Familiar with ITIL

Customer Service

Posted today

Job Description

The primary person in-charge of managing customers concerns with the objective of maintaining positive customer relationship, oversees and manages the complete process, from customer orders being placed to the products being delivered to the customer.

To answer customer questions by phone, email, social media or walk-in client in a timely manner.

Responsible in the order management cycle from order capturing, tracking, and fulfillment of customers' orders.

Communicate with consumers/customers and responds promptly to complaints related to products or services.

Coordinate with the different departments to address complaints related to products and services.

Follow-up customer call when necessary.

Submits weekly report to provide updates and progress reports in all open and pending customers inquiries.

Adhere to any other duties and ad-hoc tasks as assigned by superior.

Qualification: Education/Experience:

• Candidate must possess at least a Bachelor's/College Degree or Level in Marketing, Business or any related field.
• Preferably experience in food manufacturing or FMCG.
• At least 1-2 years relevant experience in Customer Service.
• Proficient with Microsoft Office Applications
• Strong verbal and communication skills.

Work Ethics:

• Must have a good leadership, communication, coordination, and management competencies.

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Customer Service Representative

Posted today

Job Description

About the role

Join the dynamic team at AVOLUTION, INC.\' as our Customer Service Representative. In this full-time position based in San Juan City Metro Manila, you will be the friendly face of our company, providing exceptional customer support and contributing to our continued growth and success.

What you\'ll be doing

• Respond to customer inquiries and complaints via phone, email, and chat in a timely and professional manner
• Troubleshoot issues and provide solutions to ensure customer satisfaction
• Maintain accurate records of all customer interactions
• Identify opportunities to improve customer experience and suggest process improvements
• Collaborate with cross-functional teams to resolve complex customer concerns
• Provide product information and guidance to customers
• Assist with administrative tasks as needed

What we\'re looking for

• 1-2 years of experience in a customer service or client-facing role
• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking abilities
• Proficiency in using customer service software and databases
• Ability to remain calm and professional under pressure
• Familiarity with the Client & Sales Administration industry

What we offer

At AVOLUTION, INC.\', we value our employees and offer competitive benefits, including:

• Opportunities for career advancement and professional development
• Generous paid time off and holiday pay
• Retirement savings plan with employer contribution
• Team-building activities and social events

Apply now to join our team and be a part of our exciting journey

Customer Service Supervisor

Posted today

Job Description

Job Overview: Customer Service Supervisor – Front Desk (After Sales) is responsible for leading the day-to-day operations of the front desk team to ensure a seamless and satisfying after-sales experience for customers. This role involves supervising staff, resolving escalated concerns, and upholding service standards to deliver prompt, courteous, and solution-driven support. The ideal candidate is customer-focused, detail-oriented, and experienced in managing front-line service operations.

Key Responsibilities:

• Supervise and mentor front desk customer service staff to ensure consistent professionalism and high-quality service.
• Oversee the timely resolution of customer inquiries, complaints, product returns, warranties, and other after-sales concerns.
• Implement and uphold standard operating procedures (SOPs) to streamline after-sales service processes.
• Manage escalated customer issues, providing effective and timely resolutions.
• Coordinate with internal departments such as logistics, sales, and technical support to resolve customer concerns efficiently.
• Track and analyze customer service metrics to identify areas for improvement and optimize service delivery.
• Conduct regular training and refresher courses for front desk staff on product knowledge, service etiquette, and company policies.
• Ensure accurate documentation and recordkeeping of all customer interactions and resolutions.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 2–3 years of experience in customer service, with at least one year in a supervisory or team lead capacity.
• Excellent communication and interpersonal skills, with the ability to manage and resolve conflicts professionally.
• Strong problem-solving skills and the ability to perform under pressure.
• Familiarity with after-sales service procedures, including returns and warranty processes, is an advantage.
• Proficient in Microsoft Office and customer relationship management (CRM) software.

Job Type: Full-time

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Customer Service Representative

Posted today

Job Description

The primary person in-charge of managing customers concerns with the objective of maintaining positive customer relationship, oversees and manages the complete process, from customer orders being placed to the products being delivered to the customer.

To answer customer questions by phone, email, social media or walk-in client in a timely manner.

Responsible in the order management cycle from order capturing, tracking, and fulfillment of customers' orders.

Communicate with consumers/customers and responds promptly to complaints related to products or services.

Coordinate with the different departments to address complaints related to products and services.

Follow-up customer call when necessary.

Submits weekly report to provide updates and progress reports in all open and pending customers inquiries.

Adhere to any other duties and ad-hoc tasks as assigned by superior.

Qualification: Education/Experience:

• Candidate must possess at least a Bachelor's/College Degree or Level in Marketing, Business or any related field.
• Preferably experience in food manufacturing or FMCG.
• At least 1-2 years relevant experience in Customer Service.
• Proficient with Microsoft Office Applications
• Strong verbal and communication skills.

Work Ethics:

• Must have a good leadership, communication, coordination, and management competencies.

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