Customer Retention Manager

4 weeks ago

General Trias, Philippines Seller's Hub, Inc. Full time

Human Capital Supervisor at Seller’s Hub, Inc. Job Title: Digital Sales Retention Manager About the Role: We’re looking for a Customer Retention Manager to lead and innovate our customer engagement and retention strategies in the e-commerce space. This role is perfect for someone who’s a seasoned leader, analytical, and passionate about driving repeat purchases through personalized and tech-enabled customer experiences. Key Responsibilities: Design, implement, and optimize customer retention programs with a focus on recurring purchase behavior. Lead and coach a team to execute retention strategies and hit performance metrics. Use and explore automation tools/systems to scale retention efforts. Generate, analyze, and present sales and financial reports. Improve the post-purchase experience to foster loyalty and satisfaction. Track customer behavior, analyze insights, and make data-backed recommendations to improve retention rates. Qualifications: Proven Sales Experience – preferably with a certificate or record of hitting sales quotas. Strong Background in B2C Customer Retention – with recurring/re-occurring purchases from a customer base. Leadership Experience – minimum of 3 years in a supervisory or managerial capacity. Reporting Skills – able to create and interpret both sales and financial reports. Tech-Savvy – capable of learning and applying automation tools; computer literate. Familiarity with automation and retention platforms/tools. Nice to Have (but not required): Hands-on experience with automation tools for task efficiency. Experience working with CRM integrations and digital retention tools. HOW TO APPLY: If you're passionate about building long-term customer relationships and want to be part of a company that is transforming lives through life-changing products, we’d love to hear from you Submit your resume and a cover letter telling us why you're the perfect fit for this role to with the subject line: Seller’s Hub, Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales, Strategy/Planning, and Business Development Industries: Advertising Services and Retail #J-18808-Ljbffr

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