Customer Success Manager
12 hours ago
Are you a high-achiever who thrives on ownership, excellence, and helping others succeed? Do you have the grit, energy, and leadership to ensure clients stay motivated, satisfied, and loyal? This is your shot to lead Customer Success at one of the most results-driven fitness brands in the country. Were looking for an elite operator , someone who can balance precision with passion, process with empathy, and strategy with action. THE MISSION As Customer Success Manager, your mission is simple: Keep our clients happy, engaged, and getting RESULTS. You will own the end-to-end experience post-sale, ensuring every member feels seen, supported, and set up for success. From onboarding to retention, renewals to referrals, you're the bridge between promise and performance. You will also lead a team of Customer Success Associates deployed across our club network, ensuring that frontline service is consistent, proactive, and aligned with our high-performance standards. WHAT YOU'LL DO Lead and optimize the client onboarding experience, turn excitement into early wins Build systems to track, measure, and elevate client satisfaction and retention Manage, coach, and scale a team of Customer Success Associates across multiple locations Proactively identify at-risk clients and deploy strategies to re-engage them Work cross-functionally with Sales, PTs, and Ops to ensure world-class service delivery Turn feedback into strategy, drive continuous improvement across the customer journey Manage escalations with professionalism, urgency, and resolution-focused thinking WHAT WE'RE LOOKING FOR Proven experience in Customer Success, Account Management, or Retention of at least 3 years (fitness industry a plus) Experience leading people and owning performance results across distributed teams Strong emotional intelligence, can read the room and lead with calm authority Excellent verbal and written communication, you command respect and build trust Systems-oriented, you love structure, dashboards, follow-up, and feedback loops Obsessive about customer results, loyalty, and lifetime value You move fast, take ownership, and never wait to be told what to do WHY THIS ROLE MATTERS In a high-performance gym, customer success is not about answering emails. It's about building retention systems, creating unforgettable member experiences, and owning client success as a revenue-driving function. You will directly impact client results, business growth, and team culture. If you're ready to be the reason our members stay, win, and refer their friends, you're who we want. COMPENSATION & GROWTH Competitive base salary + performance-based bonuses Clear path to grow into Head of Customer Experience Lead a growing team in a fast-paced, high-performance environment Free gym membership with access to 5,500 clubs globally and 160+ in PH Discounts on training, apparel, and more. APPLY ONLY IF: You're serious, mission-driven, and ready to build a customer success machine that delivers impact, not excuses. Were not looking for average. Were looking for elite. Submit your application now and show us you're the one.
-
Customer Success Manager
2 days ago
General Santos City (Dadiangas), Philippines Anytime Fitness Full timeAre you a high-achiever who thrives on ownership, excellence, and helping others succeed? Do you have the grit, energy, and leadership to ensure clients stay motivated, satisfied, and loyal? This is your shot to lead Customer Success at one of the most results-driven fitness brands in the country. Were looking for an elite operator , someone who can balance...
-
Customer Success Associate
2 days ago
General Santos City (Dadiangas), Philippines Anytime Fitness Full timePosition: Customer Success Associate Company Overview: Anytime Fitness is the world's largest and fastest-growing 24-hour fitness franchise, with over 4,000 gyms in over 30 countries. Our mission is to help people achieve their fitness goals in a welcoming and supportive environment. We strive to provide our members with convenient, affordable, and...
-
Customer Success Associate
12 hours ago
General Santos City (Dadiangas), Philippines Anytime Fitness Full timePosition: Customer Success Associate Company Overview: Anytime Fitness is the world's largest and fastest-growing 24-hour fitness franchise, with over 4,000 gyms in over 30 countries. Our mission is to help people achieve their fitness goals in a welcoming and supportive environment. We strive to provide our members with convenient, affordable, and...
-
Customer Success Manager
6 days ago
General Santos, Philippines Magic Full timeAbout Magic Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training. Application Deadline: 7 November 2025...
-
Customer Success Manager
17 hours ago
General Santos, Philippines Dynata Full time**We are seeking a proactive, strategic, and customer-obsessed Customer Success Manager to drive long-term value and growth for our clients. This role is about anticipating customer needs, unlocking opportunities, and ensuring our clients achieve their desired outcomes through our solutions.****Key Responsibilities*** **Customer Strategy & Planning** +...
-
Customer Success Manager, SMB
2 weeks ago
General Santos, Philippines Nooks Full timeNooks Sulat, Eastern Visayas, Philippines Get AI-powered advice on this job and more exclusive features. About Nooks.ai Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of...
-
Senior Customer Success Trainer
2 weeks ago
General Santos, Soccsksargen, Philippines TalentPop App Full time ₱800,000 - ₱1,200,000 per yearTalentPopis looking for aSenior Customer Success Trainerto champion our agents' professional development and ensure they deliver world-class support for oureCommerceclients. If you have a passion for building talent, a proven track record in aBPOenvironment, and deep expertise in customer service platforms, you will be the key to our team's success.The...
-
Customer Success Manager
3 weeks ago
General Santos, Philippines Staffviser Careers Full timeCustomer Success Manager/ Account Manager - Full-time - WFH - Fast-Growing e-commerce oriented Startup Get AI-powered advice on this job and more exclusive features. Find all the information here: Staffviser.com/wisepops-csm About the startup Founded in 2013, Wisepops is a multi-channel engagement platform helping brands create meaningful connections...
-
Customer Success Manager
2 weeks ago
General Trias, Philippines Trimble Full timeYour Title: Customer Success Manager (French-speaking)Job Location: Bodegraven, the Netherlands or Paris / Terssac , FranceOur Department: AECO (Architecture, Engineering, Constructions and Owners) Do you love working with customers to build strong partnerships, drive adoption of SaaS solutions, and ultimately ensure the customer realises value from their...
-
Customer Success Lead
2 weeks ago
General Santos, Philippines Abby Care Full timeCustomer Success Lead - Family Growth Associate About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ...
