Customer Success Manager

Your Title: Customer Success Manager (French-speaking)Job Location: Bodegraven, the Netherlands or Paris / Terssac , FranceOur Department: AECO (Architecture, Engineering, Constructions and Owners) Do you love working with customers to build strong partnerships, drive adoption of SaaS solutions, and ultimately ensure the customer realises value from their investment and grows with you? The Customer Success department’s mission is to build, retain and grow our customers. We do this as a liaison for our valued customers to ensure they are set up for success. We are hiring for a French-speaking Customer Success Manager for Trimble’s AECO sector and are searching for someone who is proactive, highly driven, and experienced in Customer Success and/or Account Management. What You Will Do The Customer Success Manager (CSM) will focus on guiding French-speaking customers through the initial onboarding process while also empowering the ongoing success of an assigned portfolio of customers, with the goal of retaining and growing customers by ensuring a high level of customer engagement and satisfaction. Key Responsibilities: Coordinate the post-sale experience for Trimble Construction customers, enabling them to achieve their desired outcomes and be successful Own the initial stages of a customer’s post-sale journey, ensuring a comprehensive and efficient onboarding experience for our customers. Leverage your expertise in customer success and project management to collaborate with cross-functional teams to deliver outstanding onboarding experiences Develop and demonstrate a strong working knowledge of Trimble’s AECO solutions and communicate the value of our products to our customers Build and document deep understanding of your customers and their business needs, goals, and challenges Actively foster the success of your assigned book of business through business value conversations, active listening, business reviews, and customer adoption planning Own and maintain account success plans in collaboration with customer, including product utilisation / rollout strategy Execute proactive customer reviews to assess overall customer health, system utilisation, current goals, value opportunities, and customer churn threats Grow and expand customer product adoption and revenue Identify risk as well as growth/expansion opportunities for the Account Sales Rep to pursue Identify and partner with cross-functional teams and SMEs to identify product improvements, customer needs, industry trends, market activities, and competitors Handle incoming reactive Customer Success situations across the customer base What Skills & Experience You Should Bring 3+ years of Customer Success or account management experience in a SaaS company - ideally in construction technologies, project management technologies, or related applications Emotional intelligence - employ active listening to understand root cause of issues and how to identify solutions that meet the customer's needs and have a genuine curiosity in the customer’s business Executive presence - You know how to build positive trusted relationships with decision makers, executive sponsors and end users Exceptional communication and presentation skills (both written and verbal) French language native/fluent, professional English Proven ability to work cross-functionally to represent the Voice of the Customer,as a team player Working knowledge of Trimble’s AECO solutions and/or willingness to learn all about them to be able to communicate the value of our products to our customers Highly organised and self-directed with proven ability to manage and prioritise multiple tasks in a fast-paced environment Willingness to travel What Additional Skills & Experience You Could Bring Any other EMEA language is considered a plus Experience developing strategies and success plans on assigned accounts to fully realise value of technology solutions Proficiency in Salesforce and G-Suite highly preferred, Gainsight nice to have About Your Location The location of this role will be Bodegraven, the Netherlands, or Paris / Terssac, France. About our AECO sector Trimble is developing technology, software and services that drive the digital transformation of construction with solutions that span the entire architecture, engineering and construction (AEC) industry. Trimble is an equal opportunities employer. #J-18808-Ljbffr