Customer Success Manager

About Magic Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training. Application Deadline: 7 November 2025 Department: Customer Success Location: Philippines Compensation: ₱60,000 - ₱80,000 / month Description: As a Customer Success Manager, you will be at the forefront of customer interactions, ensuring our clients receive maximum value from our services. You will navigate the world of virtual assistance, helping businesses optimize their operations and achieve their goals. With problem-solving skills and a data-driven approach, you will transform client challenges into success stories and drive business growth through exceptional customer experiences. Responsibilities and Areas of Focus Customer Relationship Management Develop and maintain strong relationships with clients and assistants Ensure client satisfaction and success with our products and services Build trust through regular communication and proactive support Account Management Review customer accounts, performance metrics, and goals to identify growth opportunities Address and resolve customer issues promptly and effectively Coordinate with support teams to deliver comprehensive solutions Onboarding & Client Success Facilitate onboarding for new customers, providing comprehensive support Ensure smooth transitions and effective use of Magic’s services Establish clear expectations and success metrics with clients Customer Advocacy & Retention Act as the voice of the customer internally, advocating for their needs Proactively drive retention and minimize churn Identify expansion opportunities and demonstrate value of Magic services Feedback & Continuous Improvement Gather customer feedback and collaborate with product and development teams Analyze data to provide insights and recommendations Prepare regular reports on customer health and engagement metrics Measurable Success Client Retention Rate – Continuity and satisfaction of clients Net Revenue Retention (NRR) – Revenue growth from existing accounts Customer Satisfaction Scores (CSAT/NPS) – Positive client feedback Qualifications & Experience Proven experience in account management, relationship management, or customer success in the B2B sector Solid business acumen and understanding of the B2B sales cycle Experience with US-based B2B clients (e.g., business consultancy or recruitment and staffing) CRM experience (e.g., HubSpot) to manage relationships and drive progress Strong interpersonal and communication skills; self-motivated and results-driven Bachelor’s degree Your superpowers Enthusiastic learner, trainable and growth-oriented Exceptional communication and relationship-building skills Strong analytical abilities and data-driven mindset Collaborative, with cross-functional teams Organized with attention to detail; adaptable to client needs You should apply if Passionate about cultivating lasting client relationships and improving satisfaction Strategic thinker with a knack for identifying growth opportunities Thrives in dynamic environments and remote collaboration Works well in B2B networks and can leverage connections for opportunities Why Magic? Founded in San Francisco in 2015; global company with 200+ employees Venture-backed and growing in AI-powered executive assistant space Opportunity to work with founders and key decision-makers Fully remote work with flexible hours Competitive salary and benefits #J-18808-Ljbffr