It Operations Manager

Taguig, National Capital Region ₱ - ₱ Y Scentsmith Perfumery Inc

Posted 1 day ago

Job Description

Operations Manager mainly focuses on providing customer feedback and strategizing sales/marketing plans to drive revenues into the stores. S/he is also responsible for controlling the store inventory and ensuring the standards of the merchandise displays. S/he is responsible for training store personnel, implements the policies and procedures of the Company, and studies market reports and competitor strategies.

• Sales Management
• Inventory Management
• Store Presentation Management

Job Summary

• Responsible for delivering overall revenue targets and ensuring the profitability of the stores.
• Ensure the smooth operations at the stores by facilitating all the operational requirements at the store level
• Ensure a positively compelling customer experience at the store and to ensure that all stores and channels embody the vision, strategy and identify of the organization.
• Accountable for the performance of all his/her subordinates and therefore all store locations. Must be able to provide feedback to the other divisions and functions in the organization in order to improve service delivery and customer experience at the store

Notes: The Operations Manager will be handling Scentsmith Perfumery, Inc.

Job Types: Full-time, Permanent

Pay: Up to Php50,000.00 per month

• Flextime
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Manila: Reliably commute or planning to relocate before starting work (Required)

Posted 1 day ago

Job Description

The Operations Manager is responsible for driving operational excellence across a cluster of retail stores in the fragrance, skin care, and hair color categories. This role ensures smooth day-to-day store operations, consistent compliance with company standards, and supports Area Managers in achieving business performance targets. The position focuses on operational efficiency, process consistency, inventory control, and team capability building — ensuring that every store delivers a high-quality customer experience and contributes to overall business growth.

• Geographic/Cluster Oversight: Responsible for operational performance across assigned stores/areas, working through and with Area Managers.
• Operational Standards: Ensures all stores consistently implement company SOPs, brand guidelines, and compliance requirements.
• Inventory & Stock Management: Oversees stock availability, turnover, shrinkage prevention, and efficiency of inventory processes.
• Performance Support: Partners with Area Managers to identify underperforming stores and implements corrective actions.
• People & Training: Supports Area Managers in training store staff on operational best practices; drives a culture of accountability and continuous improvement.
• Reporting & Insights: Provides regular operational reports, insights, and recommendations to senior management.
• Travel: Requires frequent store visits to monitor, audit, and guide operational performance.

Key Responsibilities:

• Optimize day-to-day operational processes to improve store efficiency and customer satisfaction.
• Partner with Area Managers to resolve operational bottlenecks and support achievement of sales and service KPIs.
• Use data and analytics to identify opportunities for cost savings, efficiency gains, and improved store performance.
• Oversee stock control and supply chain alignment to prevent out-of-stock or overstock issues.
• Ensure operational compliance with company policies, health & safety, and brand standards.
• Conduct regular audits and implement corrective measures where needed.
• Facilitate training programs to strengthen staff capabilities in operations, compliance, and customer service.
• Promote operational consistency and continuous improvement across all assigned stores.

Qualifications & Skills:

• Bachelor's degree in Business Administration, Retail Management, or Operations.
• Minimum 10 years' retail operations experience, including 3+ years managing multiple outlets.
• Strong background in operational management, inventory optimization, and compliance.
• Proven leadership skills with experience managing Area Managers or equivalent roles.
• Analytical mindset with ability to translate data into practical actions.
• Excellent communication, problem-solving, and people management skills.
• Willingness to travel frequently.

Job Types: Full-time, Permanent

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many stores have you managed at one time?
• What product categories have you handled?
• Which industries have you worked in (e.g., beauty, fashion, FMCG, electronics)?
• What largest team size you've supervised directly or indirectly?
• Have you managed franchise, company-owned, or both types of stores?
• What regions or territories have you covered in your past roles?
• What is your experience with inventory systems or retail technology tools?

Education:

• Bachelor's (Preferred)

Additional postings found in regional listings include roles with various scopes (e.g., club/hospitality operations, travel account BPO, healthcare services), each with responsibilities around daily operations management, team leadership, service levels, and process improvements. This summary preserves the original intent: oversee operations, manage teams, ensure quality and compliance, and drive performance improvements.

Note: This description consolidates multiple postings into a unified Operations Manager profile for clarity and consistency. All content remains in the original language and context.

End of listing.