Operations Manager 11

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Operations Manager – Taguig, National Capital Region

Location: Taguig, National Capital Region

Salary: ₱600,000 - ₱1,200,000

Company: Y Scentsmith Perfumery Inc

Job Type: Full-time, Permanent

Job Description:

Operations Manager focuses on providing customer feedback and strategizing sales/marketing plans to drive revenues into the stores. Responsible for controlling store inventory, maintaining merchandise display standards, training store personnel, implementing company policies and procedures, and studying market reports and competitor strategies.

Key Responsibilities:

  • Sales Management
  • Inventory Management
  • Store Presentation Management
  • Deliver overall revenue targets and ensure store profitability
  • Ensure smooth store operations and fulfill operational requirements
  • Provide an outstanding customer experience and align stores with organizational vision and strategy
  • Oversee performance of subordinates across all store locations and coordinate with other divisions to improve service delivery

Requirements:

  • Bachelor’s degree in Business Administration, Retail Management, or related field
  • Minimum 10 years retail operations experience, including 3+ years managing multiple outlets
  • Strong leadership, analytical, and people-management skills
  • Willingness to travel; able to commute/relocate as required

Benefits:

  • Flextime
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee

Education/Location:

  • Education: Bachelor’s degree preferred
  • Location: Manila/Makati relocation preferred
Operations Manager – Travel Account (B2C) at Teleperformance

Location: McKinley West, Bonifacio Global City, Taguig City, Metro Manila

Job Description:

Drive operational excellence across a travel-focused BPO travel account. Oversee day-to-day operations, ensure exceptional customer service, and maintain operational efficiency.

Key Responsibilities:

  • Lead and develop a team of customer service representatives
  • Monitor KPIs and implement process improvements
  • Collaborate with cross-functional teams to enhance customer experience
  • Liaise with clients to understand needs and translate into action
  • Foster positive team culture and ensure regulatory compliance

Requirements:

  • Proven operations leadership in customer service/call center, preferably travel sector
  • Strong leadership, data-driven decision making, and communication skills
  • Experience with CRM software; willing to travel

What we offer:

Competitive salary and benefits package; see company postings for details.

Operations Manager – Access Healthcare Services Manila, Inc.

Location: Taguig, National Capital Region

Salary: ₱1,500,000 - ₱2,500,000

Job Type: Full-time

Role:

Oversee smooth operation of healthcare-focused BPO call centre. Ensure productivity, efficiency, and customer satisfaction while managing a team of agents.

What you’ll do:

  • Manage day-to-day call centre operations and drive performance
  • Lead and develop customer service representatives
  • Develop and implement operational strategies
  • Monitor metrics (volume, wait times, resolution rates) and take corrective action
  • Collaborate to resolve operational issues and ensure compliance

Requirements:

  • 3-5 years in call centre/customer service operations; healthcare industry preferred
  • Proven track record managing staffing, scheduling, and performance
  • Analytical with strong communication and leadership skills
  • Bachelor’s degree in related field

Note: This posting consolidates multiple Ops Manager roles found in the source content. All content reflects original job descriptions and phrases without modification to meaning.

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