Sales Representative

4 weeks ago

Taguig, Philippines Firstsource Full time

Overview

Firstsource Taguig, National Capital Region, Philippines

Location: Taguig, Philippines

Job Title

Sales Representative

Job Category: Associate

Function/Department: Operations

Reporting to: Team Leader

Salary Range: 19,000 - 27,000 All in Compensation

Responsibilities
  • Ensure to provide excellent customer service within our production shifts including prompt resolution of client related issues, complaints, enquiries or challenges.
  • Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team performance.
  • Ability to grasp, comprehend, and clear training or coaching content quickly. And ensure it sustains during work execution.
  • Ensures all team briefing/meetings/coaching’s are attended on a timely basis.
  • Manage a high call volume, emails and SMS (text) in order to enable our sales staff to maintain a full pipeline of prospects (inbound/outbound and email).
  • Establish and maintain a friendly rapport with customers and overcome objections by understanding their goals and interests.
  • Set appointments with consumers for the Officers, if need be.
  • Deliver exceptional customer service to potential and existing customers.
  • Adapt to process changes and assist in creating ways for delivering excellent customer service.
  • Seek guidance from Team leader/management and escalate when necessary or genuine needs arise.
  • Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
  • Ability to work overtime, weekly off and public holidays based on business requirements.
  • Exhibiting right and acceptable behavior at workplace in compliance to the company COC.
  • Manage irate customers and provide resolution to their concerns.
  • On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer understands the reasoning behind decisions that are made.
  • Act as a team player and coordinate work respectfully with fellow members in coordination.
  • Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
  • Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
  • Work towards targets set, manage own time and priorities tasks to meet through expected work discipline as a professional.
  • Work closely with team leader by implementing the coaching aspects discussed for self and career development.
Value-Add Responsibilities
  • Participative in team bonding, offline activities as necessary
  • Assist new team members in need and breed the team culture
  • Knowledge of handling customers in a BPO set-up any mode of communication from previous experiences
  • Active knowledge of using MS office basic applications like Word, Excel, Notes, etc.
  • Willingness to work in a shifting schedule.
  • Communicate effectively, both orally and in writing.
  • Flexibility to meet business requirements and fluctuating workload
  • Organize, prioritize, and schedule work assignments.
  • Foster a cooperative work environment.
  • Hardworking and Smart working attitude with openness to feedback
  • Have acceptable typing speed of at least 22 WPM/90% Accuracy
Minimum Qualification
  • Age: 18 years Completed and Above
  • High School (Old Curriculum) or Sr. High School (New Curriculum) Undergraduates Accepted
  • BPO Experience Preferred (At least 6 months)
  • US Mortgage experience is preferred (but not mandatory)
  • Must have telemarketing experience
  • Knowledgeable about lead generation
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Sales and Business Development
  • Industries: Outsourcing and Offshoring Consulting
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