IT Help Desk Technician
7 days ago
Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic networking troubleshooting related to desktop connectivity.
• Answer incoming Quick Fix calls from clients.
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Windows and Mac OS troubleshooting.
• Prior experience in IT Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Experience with Managed Service Providers (MSPs) is highly desirable.
Job Requirements
• A home office set up that meets the following:
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written.
• Able to pass our online behavior and cognitive assessments.
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to provide NBI Clearance (for PH applicants).
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation days per year)
• Health Insurance / HMO (Employee & Dependent/s)
• Life Insurance
• Dental and Vision Reimbursement
• Accident and Disability Coverage
• Company-paid training and Certification
• Health & Wellness Program
• Salary Advancement
-
IT Help Desk Technician
7 days ago
Makati, Philippines Intelligent Technical Solutions (ITS) Full timeStart Date: January 2025Job DescriptionJoin Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive...
-
IT Help Desk Technician
7 days ago
Makati, Philippines Intelligent Technical Solutions (ITS) Full timeStart Date: January 2025 Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive...
-
Service Desk Agent
4 days ago
Makati City, National Capital Region, Philippines NeksJob Philippines Full timeRole Overview:The Service Desk Agent will be responsible for providing exceptional customer service, resolving technical issues, and collaborating with internal teams to ensure seamless customer experience.Duties and Responsibilities:Provide technical support to customers via phone, email, or chatEscalate complex issues to senior technicians as...
-
Help Desk Specialist
5 days ago
Makati City, National Capital Region, Philippines Neksjob Full timeAbout UsNeksjob provides customized customer service solutions to businesses across various industries. Our mission is to exceed our clients' expectations by delivering high-quality support services that drive results. We are committed to fostering a positive and inclusive work environment that encourages growth and collaboration among our team members.Role...
-
Help Desk Specialist
5 days ago
Makati City, National Capital Region, Philippines NeksJob Philippines Full timeAbout NeksJob PhilippinesNeksJob Philippines is a leading provider of innovative solutions and services. Our team is dedicated to delivering exceptional results and building long-lasting relationships with our clients.Our TeamWe are seeking talented individuals who share our passion for excellence and customer satisfaction. As a member of our team, you will...
-
Help Desk Associate
5 days ago
Makati City, National Capital Region, Philippines Neksjob Full timeJob SummaryWe are seeking a highly skilled Call Center Agent to join our team. The successful candidate will be responsible for providing exceptional customer service and support.
-
Help Desk Associate
4 days ago
Makati City, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services Philippines is committed to delivering exceptional customer experiences through its team of highly skilled Customer Service Representatives.About the Role:This position requires strong communication skills, excellent customer service orientation, and the ability to work in a fast-paced environment.You will be responsible for handling...
-
IT Help Desk Specialist
2 days ago
Makati City, National Capital Region, Philippines J-K Network Services Full timeOur VisionAt J-K Network Services, we strive to provide exceptional customer support and technical assistance to our clients. We aim to build strong relationships with our teams and ensure smooth operations within the organization.Job DescriptionAs a Customer Support Representative, you will play a vital role in ensuring our clients receive top-notch...
-
Technical Help Desk Specialist
5 days ago
Makati City, National Capital Region, Philippines ASIA NAVIS INTERNATIONAL CORPORATION Full timeJob Title: Technical Support RepresentativeReports to: Team LeadJob Type: Full-timeAbout Us:ASIA NAVIS INTERNATIONAL CORPORATION is a company that specializes in delivering high-quality services to its clients. We are committed to excellence and strive to provide the best possible solutions to meet our clients' needs.Job Summary:We are seeking a highly...
-
Client Support Trainee
7 days ago
Makati, Philippines Edufied (BEfied Group) Full timeWe are looking for a Client Support Trainee to assist our customers with technical problems when using our products and services. Client Support Trainee responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Client Support Trainee
7 days ago
Makati, Philippines Edufied (BEfied Group) Full timeWe are looking for a Client Support Trainee to assist our customers with technical problems when using our products and services. Client Support Trainee responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Client Support Trainee
7 days ago
Makati, Philippines Edufied (BEfied Group) Full timeWe are looking for a Client Support Trainee to assist our customers with technical problems when using our products and services. Client Support Trainee responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...
-
Mandarin Bilingual
7 days ago
Makati, Philippines TASQ Staffing Solutions Full timeShift Schedule: Mid-shift (2 pm-11 pm)Work Setup: Hybrid work set-up (3x onsite, 2x WFH weekly)Position type: Individual Contributor roleKey Requirements:BA/BS Degree in an IT-related fieldExcellent bilingual communication skills in Mandarin and English, able to interact professionally with a diverse group of managers, executives, and SMEs.Experienced in...
-
Mandarin Bilingual
7 days ago
Makati, Philippines TASQ Staffing Solutions Full timeShift Schedule: Mid-shift (2 pm-11 pm) Work Setup: Hybrid work set-up (3x onsite, 2x WFH weekly) Position type: Individual Contributor role Key Requirements: BA/BS Degree in an IT-related field Excellent bilingual communication skills in Mandarin and English, able to interact professionally with a diverse group of managers, executives, and...
-
Mandarin Bilingual
7 days ago
Makati, Philippines TASQ Staffing Solutions Full timeShift Schedule: Mid-shift (2 pm-11 pm) Work Setup: Hybrid work set-up (3x onsite, 2x WFH weekly) Position type: Individual Contributor role Key Requirements: BA/BS Degree in an IT-related field Excellent bilingual communication skills in Mandarin and English, able to interact professionally with a diverse group of managers, executives, and...
-
Technical Support Officer
7 days ago
Makati, Philippines Hunters hub Incorporated Full time- At least 3 years of experience in technical support, with a focus on mobile applications or digital banking. (Non-Nego) - Strong knowledge of ticketing systems, problem management, and incident resolution processes. (Non-Nego) - Experience working with technology partners and...
-
Technical Support Officer
7 days ago
Makati, Philippines Hunters hub Incorporated Full time- At least 3 years of experience in technical support, with a focus on mobile applications or digital banking. (Non-Nego) - Strong knowledge of ticketing systems, problem management, and incident resolution processes. (Non-Nego) - Experience working with technology partners and...
-
Technical Support Officer
7 days ago
Makati, Philippines Hunters hub Incorporated Full time- At least 3 years of experience in technical support, with a focus on mobile applications or digital banking. (Non-Nego) - Strong knowledge of ticketing systems, problem management, and incident resolution processes. (Non-Nego) - Experience working with technology partners and...
-
Technical Support Officer
7 days ago
Makati, Philippines Hunter's Hub Inc. Full timeFunctions:Responsible for providing technical support for the Chinabank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure...
-
Technical Support Officer
7 days ago
Makati, Philippines Hunter's Hub Inc. Full timeFunctions: Responsible for providing technical support for the Chinabank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction. Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure...