IT Help Desk Technician

5 days ago


Makati, Philippines Intelligent Technical Solutions (ITS) Full time

Start Date: January 2025

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic networking troubleshooting related to desktop connectivity.
• Answer incoming Quick Fix calls from clients.

Job Qualifications

• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Windows and Mac OS troubleshooting.
• Prior experience in IT Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Experience with Managed Service Providers (MSPs) is highly desirable.

Job Requirements

• A home office set up that meets the following:

- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
• Excellent command of the English language both spoken and written.
• Able to pass our online behavior and cognitive assessments.
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to provide NBI Clearance (for PH applicants).

Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation days per year)
• Health Insurance / HMO (Employee & Dependent/s)
• Life Insurance
• Dental and Vision Reimbursement
• Accident and Disability Coverage
• Company-paid training and Certification
• Health & Wellness Program
• Salary Advancement



  • Makati, Philippines Intelligent Technical Solutions (ITS) Full time

    Start Date: January 2025Job DescriptionJoin Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive...


  • Makati, Philippines Intelligent Technical Solutions (ITS) Full time

    Start Date: January 2025 Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive...

  • Help Desk Specialist

    3 weeks ago


    Makati City, National Capital Region, Philippines Neksjob Full time

    About NeksjobWe are a dynamic company based in Rockwell, seeking highly skilled and motivated individuals to join our team as Help Desk Specialists.Compensation and BenefitsThe estimated salary for this position is PHP 20,000 - 30,000 per month, depending on experience. As a valued member of our team, you will enjoy a range of benefits including financial...

  • Help Desk Associate

    1 month ago


    Makati City, National Capital Region, Philippines VorteCall LTD Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Help Desk Associate at VorteCall LTD.About the Role:The successful candidate will be responsible for providing exceptional service to our clients through voice calls, gathering information about their needs and preferences, identifying opportunities to meet...

  • Help Desk Specialist

    4 weeks ago


    Makati City, National Capital Region, Philippines J-K Network Services Full time

    Job Title: Help Desk SpecialistAbout Us:J-K Network Services is an IT Company established in the Philippines with a strong focus on risk management and identification of potential threats. We strive to provide our clients with top-notch support and services.Estimated Salary: Php 30,000 per month (based on location and industry standards)Job Description:We...

  • Help Desk Associate

    1 month ago


    Makati - Fort, Philippines Lexie Staffing Full time

    We are Lexie Staffing, a reputable staffing agency seeking highly skilled Customer Service Representatives to join our team. If you have above-average communication skills and enjoy helping others, this is an excellent opportunity for you.Job Description:As a Customer Service Representative with Lexie Staffing, your primary responsibility will be to provide...


  • Makati, Philippines Avaloq Full time

    Service Desk Professional - Makati  Company Description Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the...


  • Makati City, National Capital Region, Philippines Neksjob Philippines Full time

    About UsNeksjob Philippines is a dynamic and growing organization committed to delivering exceptional services.Compensation PackageWe offer a competitive salary of $15.00 - $18.00 per hour, reflecting the value we place on our employees' skills and expertise.Job ResponsibilitiesProvide top-notch customer service to clients, ensuring their needs are met with...

  • Help Desk Specialist

    1 month ago


    Makati City, National Capital Region, Philippines Neksjob Philippines Full time

    About Neksjob PhilippinesNeksjob Philippines is a dynamic organization offering exciting career opportunities.Job OverviewThe ideal candidate will have excellent communication and analytical skills, with the ability to work in a fast-paced environment.SalaryWe offer a competitive salary of PHP 30,000 - PHP 50,000 per month depending on experience.Job...

  • Help Desk Agent

    1 week ago


    Makati City, National Capital Region, Philippines Addforce Human Resource Solution Inc Full time

    Customer Service Representative Job OverviewWe are currently seeking a highly motivated and experienced Customer Service Representative to join our team at Addforce Human Resource Solution Inc. in Makati.This role is ideal for individuals who possess excellent communication skills, a strong passion for delivering exceptional customer service, and the ability...


  • Makati City, National Capital Region, Philippines Staffing Science Expert Inc. Full time

    Job OverviewWe are seeking a skilled and customer-focused Internet Support Specialist to join our team at Staffing Science Expert Inc. This role involves troubleshooting internet connectivity issues, supporting customers with technical queries, and ensuring a smooth online experience for users.About the RoleThis position is perfect for individuals with a...

  • Java Developer

    3 months ago


    Makati, Philippines Trinity Workforce Solutions Full time

    Qualifications: •Proficiency in Java and SQL, with the ability to answer technical questions confidently. •Open to taking on Service Desk and DevOps responsibilities. •Honest and transparent about skill levels and areas for improvement. •Experience with UNIX Scripting and Stored Procedures. •Strong communication skills, including the ability to...

  • Java Developer

    3 months ago


    Makati, Philippines Trinity Workforce Solutions Full time

    Qualifications:•Proficiency in Java and SQL, with the ability to answer technical questions confidently.•Open to taking on Service Desk and DevOps responsibilities.•Honest and transparent about skill levels and areas for improvement.•Experience with UNIX Scripting and Stored Procedures.•Strong communication skills, including the ability to seek...


  • Makati City, National Capital Region, Philippines Avaloq Full time

    Avaloq is a leading provider of wealth management technology and services, with a global footprint and over 2,500 colleagues in 12 countries.We are seeking an experienced Service Desk Professional to join our Business SaaS Service Desk team. The successful candidate will be responsible for end-to-end management of Avaloq clients, providing...

  • Java Developer

    3 months ago


    Makati, Philippines Trinity Workforce Solutions Full time

    Qualifications: •Proficiency in Java and SQL, with the ability to answer technical questions confidently. •Open to taking on Service Desk and DevOps responsibilities. •Honest and transparent about skill levels and areas for improvement. •Experience with UNIX Scripting and Stored Procedures. •Strong communication skills, including the ability to...


  • Makati, Philippines Edufied (BEfied Group) Full time

    We are looking for a Client Support Trainee to assist our customers with technical problems when using our products and services. Client Support Trainee responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Makati, Philippines Edufied (BEfied Group) Full time

    We are looking for a Client Support Trainee to assist our customers with technical problems when using our products and services. Client Support Trainee responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Makati, Philippines Edufied (BEfied Group) Full time

    We are looking for a Client Support Trainee to assist our customers with technical problems when using our products and services. Client Support Trainee responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • IT Support Specialist

    2 weeks ago


    Makati City, National Capital Region, Philippines KMC Solutions Inc Full time

    KMC Solutions Inc is seeking a highly skilled IT Support Specialist to join our team as an OSS Tech 1. This role is responsible for providing technical assistance to all end-users and ensuring seamless IT infrastructure support.Main Responsibilities:Investigate and diagnose technical issues promptly and efficiently.Resolve incidents/service requests...

  • IT Support Specialist

    1 month ago


    Makati City, National Capital Region, Philippines KMC Solutions Inc Full time

    KMC Solutions Inc is seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to end-users and ensuring all IT related issues or requests are facilitated.Main Responsibilities:Investigate and diagnose IT issuesResolve incidents and service requests according to help desk...