Technical Support Officer

15 hours ago

Makati, Philippines Hunters hub Incorporated Full time

- At least 3 years of experience in technical support, with a focus on mobile applications or digital banking. (Non-Nego) - Strong knowledge of ticketing systems, problem management, and incident resolution processes. (Non-Nego) - Experience working with technology partners and cross-functional teams. (Non-Nego) - Excellent communication, analytical, and problem-solving skills. (Non-Nego) - Ability to manage multiple priorities and work effectively under pressure. (Non-Nego) - Preferred Certifications: ITIL Foundation CertificationCertified Support Professional (CSP)Certified Help Desk Professional (CHDP) - Incident Management process (Non-Nego)- Knows L1, L2, and L3 Support plus Severity of Tickets (P2, P2, and P3) (Non-Nego)- Ticket escalation to L3 (Non-Nego)- Can run triage if there are P1 incident (Non-Nego)- Familiar with the Root Cause Analysis (Non-Nego)- Troubleshoot the solution according to the reported ticket (Non-Nego)- Amenable to work at Makati

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