Technical Support Manager

3 weeks ago


Metro Manila Philippines Buscojobs Full time

Technical Support Manager (Makati) – Permanent

Job Summary A Service Supervisor is generally assigned for the upkeep of the company's assets deployed in different areas across the country via on-site and remote implementations. This person must be analytical and sufficiently trained in every aspect of the job. He/she is expected to deliver concise reports and outputs.

Roles and Responsibilities

  • Remote and on-site asset technical support, updating and documentation
  • Hardware and software installation and configurations
  • Periodical on-site asset maintenance
  • Assists in research and development of IT hardware requirements
  • Monthly and concurrent processing of COP, COC, COI (Certificates of Performance, Completion, and Implementation)
  • Oversee and manage the team

Requirements

  • At least a graduate of any Computer, IT or related courses
  • Experience in remote and on-site technical support, hardware and software installation and configurations
  • Minimum 3 years of experience related to the scope of work
  • Worked as an IT/Computer technician from a reputable company with no derogatory records
  • With 7 years minimum of experience with team management experience
  • Willing to work onsite in Ortigas office and do field work if needed
Senior Technical Support Manager

Posted 1 day ago

Job Description

Responsibilities

  • Providing technical support to teams within the organization when required
  • Resolve customers' inquiries or issues upon escalation from internal and external sources, ensuring proper follow-up to final closure
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving system issues
  • Perform daily system monitoring, verifying integrity and availability of Cartrack's application
  • Perform daily post-installation/QA validation
  • Review systems and application logs for remote diagnostics of field devices
  • Provide training and assistance to users of Cartrack application systems
  • Provide on-site field support and installation
  • Verify completion of scheduled jobs
  • Internal IT support
  • Requirements: Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience
  • Minimum 3 years of experience in the IT service industry
  • Excellent communication and interpersonal skills
  • Hands-on and a positive attitude; technically independent with good initiative
  • Strong analytical problem-solving skills with an out-of-box approach
Manager, Technical Support

Posted today

Job Description

Overview of Delinea role: leading a Technical Support/Customer Success focused team delivering world-class customer service and managing GA/enterprise client engagements with a balance of technical and managerial responsibilities. Includes onsite client visits, KPI-driven performance, and cross-functional coordination.

What You'll Do

  • Providing world-class support to APAC customer base
  • Train and motivate a team of Support Engineers; coordinate cross-functional resources; resolve escalations
  • Develop executive-facing reports and real-time situational updates
  • Engage with executives to improve customer relationships
  • Post-mortems for root cause analysis and continuous improvement
  • Evaluate staff performance and provide coaching
  • Implement KPIs and track escalations; on-site visits as required

What You'll Need

  • Bachelor’s degree in Computer Science/Computer Engineering or equivalent
  • 8+ years in Enterprise Customer Support; 5+ years of direct personnel management
  • Experience with ITIL/Six Sigma; strong English communication
  • Knowledge of Active Directory, Kerberos, LDAP; SSO/SAML, Unix, MDM is a plus
  • Willingness to travel

What We'd Love To See

  • Quick learner; thrives in fast-paced environments; strong problem-solving
  • KPIs, customer escalation management, leadership capabilities

About NICE/NiCE

Company overview and equal opportunity statements included. Salaries/benefits and hybrid work model described; role requires on-call availability as needed.

Manager, Technical Support, CX

Posted 1 day ago

Job Description

Role focuses on overseeing a Technical Account Management team delivering customer service to NICEs key customers; leadership, coaching, and cross-functional coordination; customer success focus; 2 days in office, 3 days remote per NICE-FLEX model.

What You’ll Do

  • Build and lead high-performance TAM team
  • Manage front-line technical staff and end-to-end support
  • Escalation management and executive reporting
  • Process improvement, KPI tracking, and customer satisfaction metrics
  • Onsite visits and vendor relationships
  • Coaching, performance reviews, staffing, and budget considerations

Requirements

  • Bachelor’s degree in Computer Science/Business or related field
  • 10+ years in enterprise customer managed network/security services
  • 4+ years managing high-performing teams
  • Strong knowledge of networking (TCP/IP, BGP, OSPF), VoIP, SSO, and related technologies
  • Excellent communication and presentation skills
  • Willing to travel

About NiCE

Company and equal opportunity statements included.

Help Desk

Posted 1 day ago

Job Description

Qualifications: Willing to work graveyard shift; Bachelor’s degree; located in BGC, Taguig; full-time.

Job Type : Full-time

  • Life insurance
Help Desk Analyst

Posted today

Job Description

Company IT BY DESIGN – MSP-focused provider; roles span helpdesk, NOC, outsourced admin, and MSPS services; offices in NJ and India.

Role Description

  • User lifecycle management: onboarding/offboarding, account provisioning, device provisioning/decommissioning, data handling
  • Technical support (Tier 1/2) and escalation; remote troubleshooting using PSA/RMM
  • Administrative tasks on servers, firewalls, and M365 tenants; document fixes
  • Monitor alerts; patching and backups; health checks
  • Assist with infrastructure projects; automation scripts

Qualifications

  • Willing to work 100% onsite near BGC, Taguig
  • Available for night shifts (8 PM-5 AM Manila Time)
  • 2+ years in Service Desk/Help Desk support
  • Proficient in Active Directory, Office 365, Windows Server, Firewall, VPN
  • Experience supporting global clients

Benefits

  • HMO with dependents; certifications; leaves; bonuses; night differential; benefits

Note : This section is a compilation from multiple postings and may include company names and terms for identification. This refined description preserves job-content but removes boilerplate and extraneous layout elements.

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