Technical Support Manager

Technical Support Manager (Makati) – Permanent

Job Summary A Service Supervisor is generally assigned for the upkeep of the company's assets deployed in different areas across the country via on-site and remote implementations. This person must be analytical and sufficiently trained in every aspect of the job. He/she is expected to deliver concise reports and outputs.

Roles and Responsibilities

• Remote and on-site asset technical support, updating and documentation
• Hardware and software installation and configurations
• Periodical on-site asset maintenance
• Assists in research and development of IT hardware requirements
• Monthly and concurrent processing of COP, COC, COI (Certificates of Performance, Completion, and Implementation)
• Oversee and manage the team

Requirements

• At least a graduate of any Computer, IT or related courses
• Experience in remote and on-site technical support, hardware and software installation and configurations
• Minimum 3 years of experience related to the scope of work
• Worked as an IT/Computer technician from a reputable company with no derogatory records
• With 7 years minimum of experience with team management experience
• Willing to work onsite in Ortigas office and do field work if needed

Senior Technical Support Manager

Posted 1 day ago

Job Description

Responsibilities

• Providing technical support to teams within the organization when required
• Resolve customers' inquiries or issues upon escalation from internal and external sources, ensuring proper follow-up to final closure
• Maintaining and updating technical documents and procedures
• Identifying and resolving system issues
• Perform daily system monitoring, verifying integrity and availability of Cartrack's application
• Perform daily post-installation/QA validation
• Review systems and application logs for remote diagnostics of field devices
• Provide training and assistance to users of Cartrack application systems
• Provide on-site field support and installation
• Verify completion of scheduled jobs
• Internal IT support
• Requirements: Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience
• Minimum 3 years of experience in the IT service industry
• Excellent communication and interpersonal skills
• Hands-on and a positive attitude; technically independent with good initiative
• Strong analytical problem-solving skills with an out-of-box approach

Manager, Technical Support

Posted today

Job Description

Overview of Delinea role: leading a Technical Support/Customer Success focused team delivering world-class customer service and managing GA/enterprise client engagements with a balance of technical and managerial responsibilities. Includes onsite client visits, KPI-driven performance, and cross-functional coordination.

What You'll Do

• Providing world-class support to APAC customer base
• Train and motivate a team of Support Engineers; coordinate cross-functional resources; resolve escalations
• Develop executive-facing reports and real-time situational updates
• Engage with executives to improve customer relationships
• Post-mortems for root cause analysis and continuous improvement
• Evaluate staff performance and provide coaching
• Implement KPIs and track escalations; on-site visits as required

What You'll Need

• Bachelor’s degree in Computer Science/Computer Engineering or equivalent
• 8+ years in Enterprise Customer Support; 5+ years of direct personnel management
• Experience with ITIL/Six Sigma; strong English communication
• Knowledge of Active Directory, Kerberos, LDAP; SSO/SAML, Unix, MDM is a plus
• Willingness to travel

What We'd Love To See

• Quick learner; thrives in fast-paced environments; strong problem-solving
• KPIs, customer escalation management, leadership capabilities

About NICE/NiCE

Company overview and equal opportunity statements included. Salaries/benefits and hybrid work model described; role requires on-call availability as needed.

Manager, Technical Support, CX

Posted 1 day ago

Job Description

Role focuses on overseeing a Technical Account Management team delivering customer service to NICEs key customers; leadership, coaching, and cross-functional coordination; customer success focus; 2 days in office, 3 days remote per NICE-FLEX model.

What You’ll Do

• Build and lead high-performance TAM team
• Manage front-line technical staff and end-to-end support
• Escalation management and executive reporting
• Process improvement, KPI tracking, and customer satisfaction metrics
• Onsite visits and vendor relationships
• Coaching, performance reviews, staffing, and budget considerations

Requirements

• Bachelor’s degree in Computer Science/Business or related field
• 10+ years in enterprise customer managed network/security services
• 4+ years managing high-performing teams
• Strong knowledge of networking (TCP/IP, BGP, OSPF), VoIP, SSO, and related technologies
• Excellent communication and presentation skills
• Willing to travel

About NiCE

Company and equal opportunity statements included.

Help Desk

Posted 1 day ago

Job Description

Qualifications: Willing to work graveyard shift; Bachelor’s degree; located in BGC, Taguig; full-time.

Job Type : Full-time

• Life insurance

Help Desk Analyst

Posted today

Job Description

Company IT BY DESIGN – MSP-focused provider; roles span helpdesk, NOC, outsourced admin, and MSPS services; offices in NJ and India.

Role Description

• User lifecycle management: onboarding/offboarding, account provisioning, device provisioning/decommissioning, data handling
• Technical support (Tier 1/2) and escalation; remote troubleshooting using PSA/RMM
• Administrative tasks on servers, firewalls, and M365 tenants; document fixes
• Monitor alerts; patching and backups; health checks
• Assist with infrastructure projects; automation scripts

Qualifications

• Willing to work 100% onsite near BGC, Taguig
• Available for night shifts (8 PM-5 AM Manila Time)
• 2+ years in Service Desk/Help Desk support
• Proficient in Active Directory, Office 365, Windows Server, Firewall, VPN
• Experience supporting global clients

Benefits

• HMO with dependents; certifications; leaves; bonuses; night differential; benefits

Note : This section is a compilation from multiple postings and may include company names and terms for identification. This refined description preserves job-content but removes boilerplate and extraneous layout elements.

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