Technical Support Manager
3 weeks ago
Technical Support Manager (Makati) – Permanent
Job Summary A Service Supervisor is generally assigned for the upkeep of the company's assets deployed in different areas across the country via on-site and remote implementations. This person must be analytical and sufficiently trained in every aspect of the job. He/she is expected to deliver concise reports and outputs.
Roles and Responsibilities
- Remote and on-site asset technical support, updating and documentation
- Hardware and software installation and configurations
- Periodical on-site asset maintenance
- Assists in research and development of IT hardware requirements
- Monthly and concurrent processing of COP, COC, COI (Certificates of Performance, Completion, and Implementation)
- Oversee and manage the team
Requirements
- At least a graduate of any Computer, IT or related courses
- Experience in remote and on-site technical support, hardware and software installation and configurations
- Minimum 3 years of experience related to the scope of work
- Worked as an IT/Computer technician from a reputable company with no derogatory records
- With 7 years minimum of experience with team management experience
- Willing to work onsite in Ortigas office and do field work if needed
Posted 1 day ago
Job DescriptionResponsibilities
- Providing technical support to teams within the organization when required
- Resolve customers' inquiries or issues upon escalation from internal and external sources, ensuring proper follow-up to final closure
- Maintaining and updating technical documents and procedures
- Identifying and resolving system issues
- Perform daily system monitoring, verifying integrity and availability of Cartrack's application
- Perform daily post-installation/QA validation
- Review systems and application logs for remote diagnostics of field devices
- Provide training and assistance to users of Cartrack application systems
- Provide on-site field support and installation
- Verify completion of scheduled jobs
- Internal IT support
- Requirements: Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience
- Minimum 3 years of experience in the IT service industry
- Excellent communication and interpersonal skills
- Hands-on and a positive attitude; technically independent with good initiative
- Strong analytical problem-solving skills with an out-of-box approach
Posted today
Job DescriptionOverview of Delinea role: leading a Technical Support/Customer Success focused team delivering world-class customer service and managing GA/enterprise client engagements with a balance of technical and managerial responsibilities. Includes onsite client visits, KPI-driven performance, and cross-functional coordination.
What You'll Do
- Providing world-class support to APAC customer base
- Train and motivate a team of Support Engineers; coordinate cross-functional resources; resolve escalations
- Develop executive-facing reports and real-time situational updates
- Engage with executives to improve customer relationships
- Post-mortems for root cause analysis and continuous improvement
- Evaluate staff performance and provide coaching
- Implement KPIs and track escalations; on-site visits as required
What You'll Need
- Bachelor’s degree in Computer Science/Computer Engineering or equivalent
- 8+ years in Enterprise Customer Support; 5+ years of direct personnel management
- Experience with ITIL/Six Sigma; strong English communication
- Knowledge of Active Directory, Kerberos, LDAP; SSO/SAML, Unix, MDM is a plus
- Willingness to travel
What We'd Love To See
- Quick learner; thrives in fast-paced environments; strong problem-solving
- KPIs, customer escalation management, leadership capabilities
About NICE/NiCE
Company overview and equal opportunity statements included. Salaries/benefits and hybrid work model described; role requires on-call availability as needed.
Manager, Technical Support, CXPosted 1 day ago
Job DescriptionRole focuses on overseeing a Technical Account Management team delivering customer service to NICEs key customers; leadership, coaching, and cross-functional coordination; customer success focus; 2 days in office, 3 days remote per NICE-FLEX model.
What You’ll Do
- Build and lead high-performance TAM team
- Manage front-line technical staff and end-to-end support
- Escalation management and executive reporting
- Process improvement, KPI tracking, and customer satisfaction metrics
- Onsite visits and vendor relationships
- Coaching, performance reviews, staffing, and budget considerations
Requirements
- Bachelor’s degree in Computer Science/Business or related field
- 10+ years in enterprise customer managed network/security services
- 4+ years managing high-performing teams
- Strong knowledge of networking (TCP/IP, BGP, OSPF), VoIP, SSO, and related technologies
- Excellent communication and presentation skills
- Willing to travel
About NiCE
Company and equal opportunity statements included.
Help DeskPosted 1 day ago
Job DescriptionQualifications: Willing to work graveyard shift; Bachelor’s degree; located in BGC, Taguig; full-time.
Job Type : Full-time
- Life insurance
Posted today
Job DescriptionCompany IT BY DESIGN – MSP-focused provider; roles span helpdesk, NOC, outsourced admin, and MSPS services; offices in NJ and India.
Role Description
- User lifecycle management: onboarding/offboarding, account provisioning, device provisioning/decommissioning, data handling
- Technical support (Tier 1/2) and escalation; remote troubleshooting using PSA/RMM
- Administrative tasks on servers, firewalls, and M365 tenants; document fixes
- Monitor alerts; patching and backups; health checks
- Assist with infrastructure projects; automation scripts
Qualifications
- Willing to work 100% onsite near BGC, Taguig
- Available for night shifts (8 PM-5 AM Manila Time)
- 2+ years in Service Desk/Help Desk support
- Proficient in Active Directory, Office 365, Windows Server, Firewall, VPN
- Experience supporting global clients
Benefits
- HMO with dependents; certifications; leaves; bonuses; night differential; benefits
Note : This section is a compilation from multiple postings and may include company names and terms for identification. This refined description preserves job-content but removes boilerplate and extraneous layout elements.
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