It Technical Support Engineer

Opportunities for growth, freedom to choose your path and pace

Technical Support Engineer

Posted 1 day ago

Job Description

Role Summary:

The Technical Support Specialist plays a critical role in ensuring smooth IT operations by providing Level 1 and Level 2 application support, managing IT tickets, and overseeing JIRA monitoring. This role is essential in maintaining system reliability, enhancing user experience, and supporting business continuity through responsive and knowledgeable technical assistance.

What Business Outcomes the Role is Responsible for:

• Deliver Reliable IT Application Support: Ensure business applications are configured, integrated, and scaled to meet operational needs, including automation and system optimization.
• Enhance IT Operations and Customer Service: Provide timely and effective support to end-users for hardware, software, and systems issues, whether onsite or remote, while maintaining service level agreements.
• Promote Knowledge Sharing and Documentation: Maintain and contribute to a comprehensive knowledge base of FAQs, troubleshooting guides, and common issues to empower user self-service and reduce support load.

Minimum Qualifications: What we\'re looking for in a Successful Candidate:

• Technical Expertise: Background in technical or application support, with hands-on experience in SQL and system troubleshooting.
• Client-Focused Problem Solver: Strong skills in customer handling, problem analysis, and resolution, with a proactive and service-oriented mindset.
• Adaptability and Agility: Ability to work extended hours, manage shifting priorities, and meet deadlines in a lean team environment.

The ATR Asset Management Group (ATRAM) section describes ATRAM Group operations and culture; this content is retained here as context where applicable and not specific to a single job posting.

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Delinea and Emerson postings included in the source text contain corporate descriptions, compliance statements, and benefits information. Where present, these elements remain for completeness but are kept distinct from the core role description.

Technical Support Engineer

Location: Makati City, National Capital Region

Salary: ₱300,000 - ₱360,000

Employer: Y Xtreme Offshore Outsourcing Inc.

Posted 1 day ago

Job Description

Join our growing IT team. Direct Hiring. Full time, onsite (Makati City). Salary negotiable based on skills and experience. Focus on software/system-related support. Requires at least 3 years of experience.

• Respond to Support Requests
• Troubleshoot Common Issues
• Escalate Complex Problems
• Document Resolutions
• Follow Standard Procedures
• Monitor System Status
• Maintain Communication
• Support Basic Network and OS Issues
• Update Knowledge Base
• Ensure Customer Satisfaction

Requirements:

• Has at least 3 years of experience or higher
• Basic Technical Knowledge
• Windows OS Basics: navigate settings, troubleshoot user issues, and understand event logs
• Linux OS Basics: basic commands, file structure, and terminal navigation
• Networking Fundamentals: internet connectivity, IP addresses, DNS, and ping/traceroute tools
• Tools Proficiency: ticketing systems (Zendesk, Freshdesk, Jira) and remote access software
• Basic SQL Understanding
• Effective Communication
• Problem-Solving Skills
• Customer Service Mindset
• Multitasking

APPLY NOW

Job Type: Full-time

Application Question(s): onsite requirement in Makati; years of experience; availability for virtual interview

Technical Support Engineer

Location: Antipolo, Rizal

Salary: ₱120,000 - ₱180,000

Employer: Photonergy Inc.

Posted: today

Job Description

Qualifications:

• Electrical or Electronics Engineering preferred; fresh graduates welcome
• Good Tagalog & English communication
• Customer service orientation & presentation skills
• Driver\'s license preferred
• Experience in solar or technical support advantageous
• AC Grid, 3-Phase, Grid System, Short Circuit Analysis a plus
• Testing/Commissioning a plus
• Willing to work Mondays to Saturdays, 7:30am–4:30pm
• Residency near Antipolo City preferred

Job Type: Full-time

• Additional leave
• Company events
• Free parking
• Opportunities for promotion
• Paid training

Application Question(s):

• Salary expectations
• Plans to stay 2+ years
• Current residence near Antipolo

Technical Support Engineer

Location: Taguig City

Posted 1 day ago

Job Description

About the role at iOPEX Technologies Philippines Inc. in Taguig City. This is a full-time role in the ICT Help Desk & IT Support operations.

What you\'ll do

• Respond to support requests via phone, email, and ticketing systems
• Troubleshoot and resolve issues across software, hardware, network, and applications
• Provide end-user support and guidance
• Escalate complex issues to appropriate teams
• Document activities and maintain knowledge base
• Identify opportunities for process improvements
• Collaborate with cross-functional teams

What we\'re looking for

• Minimum 1-2 years in technical support or IT helpdesk
• Strong troubleshooting and customer service skills
• Windows, Office 365 knowledge; basic networking; cloud technologies
• Ability to work in fast-paced environment
• Commitment to continuous learning

What we offer

Competitive salary and benefits, including:

• Generous leave and flexible work arrangements
• Professional development and career growth
• Team-building and engagement initiatives
• Discounts on company products and services

About us

iOPEX Technologies Philippines Inc. is a leading IT services provider focused on innovation and customer satisfaction.

Apply now for this exciting opportunity.

Technical Support Engineer

Location: Antipolo, Rizal

Employer: RAC PHIL CORP.

Posted 1 day ago

Job Description

Qualifications:

• Electrical Engineer or Electronics Engineer; fresh graduates welcome
• Good command of Tagalog & English
• Good customer service orientation & presentation skills
• Driver\'s license preferred
• Experience in solar or technical support advantageous
• Experience in AC Grid, 3-Phase, Grid System, Short Circuit Analysis a plus

Responsibilities:

• System troubleshooting, installation, maintenance
• Onsite support across locations in Manila and Laguna
• Remote and onsite technical support

Job Types: Full-time, Fixed term

Benefits: Paid training, etc.

Technical Support Engineer

Location: multiple

Posted 1 day ago

Job Description

PMO/Project Delivery focused role with dashboards, vendor management, and data reporting. Responsibilities include project governance, risk mitigation and portfolio metrics.

Qualifications

• Bachelor\'s degree in Engineering/PM or related field
• 1+ year in PMO/telecom or similar
• Strong analytical and communication skills
• Proficiency in MS Office/Google tools; experience with vendor management

What locations can I find these jobs in?

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