Supervisor Technical Support

Posted today

Supervisor Technical Support (Taguig)

Job Description

Meet the Team: Our Technical Support team is a group of skilled professionals dedicated to providing exceptional service and solutions to our customers. The team combines technical expertise with a passion for customer satisfaction. With a commitment to proactive problem-solving and continuous improvement, we aim to guarantee that each customer interaction results in satisfaction and instills confidence in our services.

Where you come in:

• Lead and motivate the Technical Support team: provide performance feedback and coaching for members with a focus on quality and service effectiveness, Dexcom products, regulatory guidelines, and high standards of customer experience.
• Meet or exceed monthly, quarterly, and annual department metrics.
• Deliver action plans to management on how to achieve performance standards.
• Manage daily work schedules of direct reports to ensure adequate staffing, exceptional transactional quality, and responsiveness; address attendance and performance issues.
• Establish exceptional relationships with departments, consultants, external providers, and leadership to increase process efficiency, improve communications, and reduce cycle time.
• Utilize data sources for analysis, suggest opportunities for process improvements, and implement system changes across the team.
• Train employees on operational processes and available tools; plan for intermediate and long-term department needs (computer systems, training, facilities, and supplies).
• Respond to customer escalations and contribute to workload queues when service levels are exceeded.

What makes you successful:

• Experience in a call center or shared services setting.
• Proven ability to troubleshoot in a fast-paced, customer-facing role.
• Excellent verbal and written communication skills, including effective listening and clear communication in person, by phone, and via email.
• Collaborative work style with other departments; positive, goal-oriented mindset; sensitivity to timeline obstacles.
• Excellent customer service skills with consistent top-quality feedback.
• Ability to generate reports, graphs, process instructions, and flowcharts.
• Able to retain detailed information and solve complex problems; understands and follows Technical Support policies and procedures.
• Exceed individual requirements; able to answer questions from other TS reps and foster a team environment.
• Proven capability to handle challenging situations; positive attitude with passion and drive.
• Effective trainer and team coach with advanced cross-training experience.
• Achieve service level goals and quality targets; coach employees to department standards.
• Identify efficiency opportunities; ensure proactive, professional communication with cross-department peers.
• Provide ongoing support and guidance, including taking escalation calls, supporting customer problem resolution, providing materials, and ensuring goal achievement.
• Implement, communicate, and interpret new and existing policies and procedures to staff.
• Partner with Field Sales, Inside Sales, Quality, Regulatory, and other departments to resolve issues related to customer support and new product launches.
• Work cross-functionally with leadership and external partners.
• Proven leadership experience; able to work flexible hours on a rotating schedule including evenings, holidays, and weekends.

What you’ll get:

• A front-row seat to life-changing CGM technology; join the #dexcomwarriors community.
• A full benefits program and global growth opportunities.
• In-house learning programs and/or tuition reimbursement.
• Innovative, industry-leading organization committed to employees, customers, and communities.

Travel Required: Up to 25%

Education and Experience Requirements: Typically requires a Bachelor’s degree with 5-8 years of industry experience; informal management/team lead experience.

Technical Support Supervisor (Makati City)

Posted 1 day ago

Job Description

Technical Supervisor – Carbonizer Machine (1 Vacancy)

Supervise daily operations of the Carbonizer Machine to ensure safe, efficient production; operate and oversee machine processes to meet quality and production targets; perform preventive maintenance and troubleshoot mechanical/electrical breakdowns.

Translate and interpret technical documents and reports between English and Chinese Mandarin; lead a team of operators and coordinate with maintenance and production; monitor workflows, identify improvements, and implement corrective actions; prepare and submit production reports; ensure safety and quality standards compliance.

Technical Support Supervisor

Makati City, National Capital Region ₱1,200,000 - ₱2,400,000

Posted 1 day ago

Job Description

JOIN OUR GROWING IT TEAM • Direct Hiring • Full time, Onsite (MAKATI CITY) • Negotiable salary based on skills and experience • Task focus mainly in Software/System-related support • At least 5 years of experience or higher

• Lead the Technical Support Team: supervise and coordinate daily operations of the support desk.
• Monitor and improve Support Quality: ensure tickets are resolved accurately and on time with high customer satisfaction.
• Escalation Handling: act as the point of contact for escalated technical issues (OS, network, database).
• Training and Development: train staff on technical fundamentals and customer service practices.
• Collaborate with Engineering and Infrastructure Teams: resolve system-wide or complex issues.
• Reporting and Analytics: analyze performance metrics and trends; report findings to management.
• Maintain Documentation: ensure knowledge base and SOPs are up-to-date.
• Customer Advocacy: represent customer voice in internal discussions.
• Ensure Technical Readiness: stay current with OS, network, and database tech updates.
• Compliance and Policy Enforcement: ensure SLA and policy compliance.

Requirements: At least 5 years of experience; Technical Expertise in Networking, Windows/Linux, SQL; familiarity with ITIL; strong leadership and communication skills; willing to be assigned at Cupang, Muntinlupa.

Other roles and qualifications listed for Technical Support Operations Supervisor and Customer Support positions are retained with essential responsibilities and requirements preserved; all entries use the same formatting approach as above for clarity.

Customer Support Supervisor

Posted today

Job Description

• Monitor team performance metrics and ensure adherence to SLAs and quality standards
• Identify training needs and conduct regular coaching and performance reviews
• Report recurring issues and liaise with other teams to resolve and achieve quick First-time Resolution (FTR)
• Maintain effective communication with CS teams
• Assist in workforce planning, scheduling, and resource allocation
• Collaborate with cross-functional teams to share insights and improve gaming experience
• Address escalations and supervise chats/calls
• Champion best practices for online community safety and support efficiency
• Prepare daily shift reports and monitor schedule adherence
• Other responsibilities as delegated by the line manager

Key Competencies and Skills: Experience in online gaming or interactive entertainment preferred; strong leadership, communication, and conflict resolution; familiarity with Zendesk/JIRA/Genesys; ability to work flexible schedules.

Key Performance Indicators/Key Success Factors: Quality control; Customer Satisfaction; Response and Resolution time.

Minimum Requirement: 2+ years in a supervisory or team lead role within a customer support center environment.

Customer Support (Non-Voice / Manila)

Posted today

Job Description

360training is seeking a Customer Support Supervisor in Manila with extensive call center background; responsible for leading customer-related activities and coaching the team.

• Leadership, orientation, training, coaching, and mentoring
• Performance evaluations and disciplinary actions
• Staffing management to meet service levels
• Policy compliance and collaboration to meet performance standards
• Oversee a team of call center agents; coach for growth
• Quality customer experiences and escalation management
• Attendance tracking and onboarding support
• Onsite availability for peak volumes
• Adhere to company policies

Required Knowledge, Skills, and Abilities: College graduate; 6 months to 1 year experience preferred but not required; advanced MS Office; strong communication; able to handle fast-paced environment; flexible and adaptable.

Customer Support

Baesa, National Capital Region

Job Description

We are mass hiring for Call Center Agents; non-voice roles available with focus on written communication; benefits and compensation outlined in posting.

• Resolve inquiries and escalate when necessary
• Maintain accurate records; stay updated on policies
• Contribute to team environment

Benefits include: monthly commissions, HMO from Day 1, night/holiday pay, 13th month, career growth, signing bonuses, and more.

Customer Support

Caloocan City, National Capital Region

Job Description

Mass hiring for Call Center Agents in Metro Manila; non-voice roles focusing on written communication; qualifications include high school completion and readiness to explore opportunities as STADS candidate; no prior BPO experience required for freshers.

What We Offer: salary up to PHP 30,000, HMO from Day 1, overtime/holiday pay, and other benefits.

Build Your Career with Caldwell Communications: opportunities to thrive in the BPO industry.

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