Technical Support Drafter

Technical Support Drafter jobs in San Juan

Posted 1 day ago

Job Description

JOB DESCRIPTION

• Troubleshoots software, hardware, and network issues
• Provides technical support for websites, online systems, and e-commerce platforms
• Ensures smooth and stable digital operations
• Handles customer inquiries and concerns via support tickets on e-commerce platforms

REQUIREMENTS

• Bachelor's degree in IT or a related field
• Experience in tech support or helpdesk roles
• Knowledge of e-commerce platforms, basic networking, and troubleshooting
• Familiar with ticket processing systems
• Strong communication and problem-solving skills

Technical Support Representative

Posted 1 day ago

Job Description

We are looking for a Technical Support Representative II / Database Operations Support to join our growing team. This role requires a balance of technical troubleshooting and database operations expertise, supporting both internal teams and global stakeholders. You will be the go-to person for technical escalations, SQL queries, and database monitoring while ensuring smooth handoffs to the onshore team.

Key Responsibilities

• Provide Tier 2 technical support for internal and external users.
• Run SQL queries to analyze data and generate reports.
• Troubleshoot database servers and resolve issues efficiently.
• Monitor system logs and interpret log files for root cause analysis.
• Set up and support Remote Desktop Connections.
• Work with AWS services for database and server support.
• Collaborate with cross-functional teams using Microsoft Teams and SharePoint.
• Document processes, resolutions, and escalate issues when necessary.
• Ensure proper task handoff to onshore counterparts.
• Maintain a high level of patience, problem-solving, and analytical thinking.

Qualifications

• Bachelor's Degree in IT, Computer Science, or related field (preferred but not required).
• At least 2–3 years of experience in technical support or database operations.
• Proficiency in SQL (running queries, analyzing data).
• Basic understanding of database servers and troubleshooting methods.
• Familiarity with AWS and remote desktop tools.
• Strong skills in Microsoft Excel, Teams, and SharePoint.
• Excellent communication, analytical, and problem-solving skills.

Willingness to go the extra mile to ensure tasks are completed or properly transitioned.

• Work Setup: Full-Time, Onsite
• Schedule: Night Shift

Job Type: Full-time

• Paid training

Application Question(s):

• Have you worked with or do you have a basic understanding of database servers and troubleshooting?
• Do you have experience with AWS and Remote Desktop Connection setup?
• Are you proficient in using Microsoft Excel, Teams, and SharePoint?
• This role requires a night shift, full-time onsite setup. Are you comfortable with this schedule and arrangement?

Language:

Customer Service/ Technical Support

Posted 1 day ago

Job Description

• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

• Paid training
• Work from home

Language:

IT Technical Support Officer

Posted 1 day ago

Job Description

Job Purpose

The role of the Technical Support Officer will be diagnosing and repairing faults, resolving first level network and system issues, and installing and configuring hardware and software

Duties and Responsibilities:

· Serve as a single point of contact responding emails, chats, and phone calls from internal staff regarding IT requests, issues, and queries.

· Ensure proper recording and monitoring inquiries, requests and incidents using the ticketing system by the company.

· Provides first line troubleshooting / setup for all IT reported requests and incidents.

· Perform remote troubleshooting through diagnostic techniques and pertinent questions

· Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.

· Managing multiple cases at one time

· Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

· Continuously improve and upgrade technical knowledge and skills through training and certification.

· Participate in 24x7 on-call support rotation schedule.

· Supporting the roll-out of new applications

· Identifying hardware and software solutions.

· Troubleshooting technical issues.

· Diagnosing and repairing faults.

· Resolving network issues.

· Installing and configuring hardware and software.

· Speaking to customers to quickly get to the root of their problem.

· Providing timely and accurate customer feedback.

· Talking customers through a series of actions to resolve a problem.

· Following up with clients to ensure the problem is resolved.

· Replacing or repairing the necessary parts.

· Supporting the roll-out of new applications.

· Providing support in the form of procedural documentation.

· Managing multiple cases at one time.

· Testing and evaluating new technologies.

· Conducting electrical safety checks on equipment.

• Assist physical inventories of PCs, servers, and peripherals.
• Assist in retrieval and deployment of IT Assets.

Qualifications

· College graduate of any IT related 4 years course

· years of related work experience in end user/desk sidesupport with required knowledge, skills, and abilities

· Familiar with Manage Engine Service Desk Ticketing System

· Experience with remote desktop applications and help desk software

· Working knowledge on IT Ticketing System

· Good interpersonal skills

· Result and customer oriented

· Ability to work under pressure

· Can work on shifts including holiday and weekends

· Familiar with ITIL

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