Customer Service Specialist

2 weeks ago


Pasay, Philippines Cebu Pacific Air Full time

Overview

Department: Customer Journey Management

Employee Type: Probationary

Cebu Pacific puts people at the heart of service - be it our customers, clients, partners or employees. Our Customer Service Operations Team is dedicated to delivering exceptional airport and inflight experience, ensuring that we make moments happen at every touchpoint in the passenger journey. Encompassing key areas in Customer Service, Airport Experience, Cargo Operations, and Ramp Services, our team is committed to upholding Cebu Pacific’s values for service, operational excellence, and air transport reliability.

At Cebu Pacific, every Juan’s moments matter. Join our Customer Service Operations team as Customer Service Specialist and create meaningful moments and connections for our passengers. Visit our careers site to learn more about how your moment matters at Cebu Pacific: CEB Careers Site

Primary Duties & Responsibilities

Behavioral Training

  • Serve as a certified trainer for CEBWay and other behavioral training programs
  • Manage logistics for customer service training sessions and related activities.
  • Facilitate the dissemination of customer service best practices and ensure alignment with company standards.
  • Contribute to continuous improvement initiatives by analyzing feedback and training results.
  • Support the development, implementation, and communication of customer service programs, cascades, and initiatives.

Data Management

  • Responsible for data gathering, presentation, and analysis of all customer feedback and focused-group discussion information.
  • Assist in the preparation of reports and dashboards related to customer service performance.
  • Contribute to continuous improvement initiatives by analyzing feedback and training results.
  • Collaborate with various departments to enhance customer service delivery through training and data insights.

Qualifications

  • Must be a college graduate of any four-year course.
  • Additional certifications or training in airline operations or customer service is advantageous.
  • Over 1-4 years of relevant experience in airline or customer service industries focusing on behavioral training.
  • Proficiency in dashboard/report management, data collection, and analysis.
Why Join Us
  • We are the first Great Place to Work certified airline in Southeast Asia.
  • We have been recognized as Best Employer Brand on LinkedIn for two consecutive years.
  • Be part of a forward-thinking team that values innovation and continuous improvement.
  • Play a key role in developing and nurturing the talents that drive our success.
  • Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university.
  • Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners
  • Be assured of a comprehensive health care coverage upon hire.

Note: This position is for an Individual Contributor and will be based in Pasay City, Metro Manila but currently follows a hybrid workplace flexibility arrangement.

Your moment matters. Be a Moment Maker

Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site at CEB Careers Site for reference.

Experience Range

1 - 4 years

Job posted on #J-18808-Ljbffr

  • Pasay, National Capital Region, Philippines EXL Full time ₱900,000 - ₱1,200,000 per year

    EXL Service, also known as Exlservice Holdings, is a global analytics and digital solutions company founded in 1999. The company specializes in providing consulting, digital transformation services, and business process management (BPM) outsourcing, serving industries such as insurance, healthcare, banking, and media.Job DescriptionsThe Retirement Service...


  • Pasay, National Capital Region, Philippines access healthcare Full time ₱300,000 - ₱600,000 per year

    About the role As a Healthcare Customer Service Representative - Claims Specialist at access healthcare, you will be the primary point of contact for customers, providing exceptional service and support for healthcare claims processing. In this full-time role based in Pasay City, Metro Manila, you will play a vital part in ensuring a seamless and efficient...


  • Pasay, National Capital Region, Philippines Hotel Specialist (Tagaytay), Inc. Full time ₱15,000 - ₱25,000 per year

    Meets and exceeds customers and team members' expectations Serves guests with food and beverage Ensures prior preparation to service Ensures customer satisfaction Gives necessary information to customers. Handles minor customer complaints. Maintains good customer relations all throughout service General ResponsibilitiesMeets and exceeds customers and...


  • Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱250,000 - ₱350,000 per year

    Customer Service Representative (Life Insurance Account) – MOA Site | ₱20,000 Sign-On BonusLocation: Mall of Asia, Pasay CityWork Setup: OnsiteSchedule: Night shift, fixed weekends offPlus ₱20,000 Sign-On BonusAbout the Role:We're looking for passionate and dedicated Customer Service Representatives to join our team for a Life Insurance Account (Voice...


  • Pasay, Philippines J-K Network Services Full time

    COMPANY PROFILE: This company was founded year 1995, a retail company, that specializes in selling natural health food and supplement products in the Philippines. Position: E-Commerce Customer Service Specialist Company Industry: Distributor Company Work Location: Pasig City Work Schedule:Monday to Friday Salary: Php 20,000 – Php 30,000 Work Set Up: Work...


  • Pasay, National Capital Region, Philippines UOS TRAVEL CORP Full time ₱150,000 - ₱250,000 per year

    5 Customer Service RepresentativeThis is a full-time on-site role for a Customer Service Representative located in Pasay. The Customer Service Representative will be responsible for managing customer inquiries through various channels, providing information about products and services, handling customer complaints, and ensuring customer satisfaction....


  • Pasay, National Capital Region, Philippines Michael Page Full time

    Opportunity for Career GrowthGrowth and Learning OpportunitiesAbout Our ClientThis opportunity is with a large organization in the Transport & Distribution industry. The company is known for delivering reliable logistics solutions and maintaining a strong presence in the market.Job DescriptionLead and manage the customer service team to ensure exceptional...


  • Pasay, National Capital Region, Philippines Michael Page Full time ₱800,000 - ₱1,200,000 per year

    Opportunity for Career GrowthGrowth and Learning OpportunitiesAbout Our ClientThis opportunity is with a large organization in the Transport & Distribution industry. The company is known for delivering reliable logistics solutions and maintaining a strong presence in the market.Job DescriptionLead and manage the customer service team to ensure exceptional...


  • Pasay, National Capital Region, Philippines Royal Kites Travel & Tours Full time ₱250,000 - ₱450,000 per year

    About the role Royal Kites Travel & Tours is seeking a highly motivated and customer-focused Customer Service Representative to join our team in Pasay City Metro Manila.What you'll be doingResponding to customer inquiries and requests via phone, email, and other communication channels in a timely and professional mannerAssisting customers with booking and...


  • Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱150,000 - ₱250,000 per year

    About the role As a Customer Service Representative (CSR) - Healthcare Account for Access Healthcare Services Manila, Inc.', you will be the first point of contact for our clients in the healthcare industry. Working from our office in Pasay City, Metro Manila, you will be responsible for providing exceptional customer service and support to our valued...