Customer Service Specialist

22 hours ago

Pasay, National Capital Region, Philippines Cebu Pacific Air Full time ₱900,000 - ₱1,200,000 per year

Department

Customer Journey Management

Job posted on

Sep 17, 2025

Employment type

Probationary

Cebu Pacific puts people at the heart of service - be it our customers, clients, partners or employees. Our Customer Service Operations Team is dedicated to delivering exceptional airport and inflight experience, ensuring that we make moments happen at every touchpoint in the passenger journey. Encompassing key areas in Customer Service, Airport Experience, Cargo Operations, and Ramp Services, our team is committed to upholding Cebu Pacific's values for service, operational excellence, and air transport reliability.

At Cebu Pacific, everyJuan's moments matter. Join our Customer Service Operations team as Customer Service Specialist and create meaningful moments and connections for our passengers. Visit our careers site to learn more about how your moment matters at Cebu Pacific: CEB Careers Site

Primary Duties & Responsibilities

Behavioral Training

  • Serve as a certified trainer for CEBWay and other behavioral training programs
  • Manage logistics for customer service training sessions and related activities.
  • Facilitate the dissemination of customer service best practices and ensure alignment with company standards.
  • Contribute to continuous improvement initiatives by analyzing feedback and training results.
  • Support the development, implementation, and communication of customer service programs, cascades, and initiatives.

Data Management
- Responsible for data gathering, presentation, and analysis of all customer feedback and focused-group discussion information.
- Assist in the preparation of reports and dashboards related to customer service performance.
- Contribute to continuous improvement initiatives by analyzing feedback and training results.
- Collaborate with various departments to enhance customer service delivery through training and data insights.

Qualifications

    • Must be a college graduate of any four-year course.
  • Additional certifications or training in airline operations or customer service is advantageous.
  • Over 1-4 years of relevant experience in airline or customer service industries focusing on behavioral training.
  • Proficiency in dashboard/report management, data collection, and analysis.

Why Join Us:

  • We are the first Great Place to Work certified airline in Southeast Asia.

  • We have been recognized as Best Employer Brand on LinkedIn for two consecutive years.

  • Be part of a forward-thinking team that values innovation and continuous improvement.

  • Play a key role in developing and nurturing the talents that drive our success.

  • Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university.

  • Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners

  • Be assured of a comprehensive healthcare coverage upon hire.

Note: This position is for an Individual Contributor and will be based in Pasay City, Metro Manila but currently follows a hybrid workplace flexibility arrangement.

Your moment matters. Be a Moment Maker

Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site at CEB Careers Site for reference.

  • Customer Service Representative

    2 days ago

    Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱500,000 - ₱800,000

    Job OverviewThe Customer Service Representative role oversees a team responsible for accurately and timely processing buyer requests in a professional manner.About the PositionThis key position involves ensuring seamless communication with customers, addressing their concerns, and providing solutions to resolve issues efficiently.Key Responsibilities:Lead...

  • Customer Service and Support Specialist

    2 days ago

    Pasay, National Capital Region, Philippines beBeeSupport Full time ₱2,500 - ₱4,000

    Job OverviewThe Customer Service and Support Specialist is responsible for delivering exceptional service to multiple clients through various channels, ensuring timely resolution of technical and operational inquiries.Key ResponsibilitiesManage and prioritize tasks across multiple client accounts, adapting to varying client needs and requirements.Maintain...

  • Customer Service Liaison

    3 days ago

    Pasay, National Capital Region, Philippines beBeeCustomer Full time $40,000 - $60,000

    Job OpportunityWe are looking for a highly skilled and organized individual to fill the role of Customer Support Concierge. This position involves providing exceptional customer service, answering video calls, chats, and rerouting customers to team members.About the Role:This is an exciting opportunity for someone who thrives in a fast-paced environment and...

  • Healthcare Customer Service Representative

    1 week ago

    Pasay, National Capital Region, Philippines access healthcare Full time $40,000 - $60,000 per year

    About the role As a Healthcare Customer Service Representative - Claims Specialist at access healthcare, you will be the primary point of contact for customers, providing exceptional service and support for healthcare claims processing. In this full-time role based in Pasay City, Metro Manila, you will play a vital part in ensuring a seamless and efficient...

  • Customer Service Representative

    3 days ago

    Pasay, National Capital Region, Philippines beBeeCustomer Full time ₱15,000 - ₱40,000

    Live Chat Customer Support SpecialistThis is a full-time live chat customer support position where you will be interacting with customers through computer and pay close attention to details.ResponsibilitiesResponding to customer inquiries and resolving their issues in a timely and professional manner.Providing accurate and helpful information about products,...

  • Remote Customer Service Representative

    3 days ago

    Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱600,000 - ₱1,000,000

    Remote Customer Service SpecialistMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We're looking for enthusiastic Remote Customer...

  • Customer Service Team Lead

    2 days ago

    Pasay, National Capital Region, Philippines beBeeGuestExperience Full time ₱3,000,000 - ₱4,500,000

    Job Title: Guest Experience ManagerJob OverviewCreate a lasting impression of excellence for our guests by effectively managing a team of specialists and promptly resolving in-the-moment issues.The RoleOversee the performance of 3-10 guest experience specialists to ensure exceptional service delivery during each shift.Work varied schedules, including...

  • Remote Customer Service Specialist

    2 days ago

    Pasay, National Capital Region, Philippines beBeeCustomerSupport Full time ₱360,000 - ₱480,000

    Job OverviewWe are currently seeking a skilled customer support specialist to provide high-quality assistance to our clients. As a remote agent, you will handle inbound and outbound calls professionally and efficiently.Key ResponsibilitiesAddress customer inquiries and resolve issues through effective problem-solving strategies.Conduct thorough research to...

  • Customer Service Representative

    3 days ago

    Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    We are seeking a skilled Customer Service Specialist to join our team.This role involves interacting with customers via phone, addressing their inquiries, and providing solutions to their problems.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong ability to multitask.Key...

  • Customer Service Representative

    1 week ago

    Pasay, National Capital Region, Philippines ACCPRO INTERNATIONAL Full time ₱20,000 - ₱130,878 per year

    Customer Service Representative (Life Insurance Account) – MOA Site | ₱20,000 Sign-On BonusLocation: Mall of Asia, Pasay CityWork Setup: OnsiteSchedule: Night shift, fixed weekends offPlus ₱20,000 Sign-On BonusAbout the Role:We're looking for passionate and dedicated Customer Service Representatives to join our team for a Life Insurance Account (Voice...