Application Support

7 days ago

Pasay, Philippines MicroSourcing Full time

Application Support - Flexible Work Setup Position: Application Support – Level 2 Location: Three Ecom, MOA, Pasay Work setup & shift: Hybrid | Day shift Why join MicroSourcing? Competitive Rewards: Above‑market compensation, healthcare coverage on day one, paid time‑off with cash conversion, group life insurance, and performance bonuses. A Collaborative Spirit: Participation in company‑sponsored events and activities. Work‑Life Harmony: Flexible work arrangements. Career Growth: Continuous learning and advancement opportunities. Inclusive Teamwork: A culture that celebrates diversity and fosters inclusion. Your Role Handle complex technical issues that require advanced troubleshooting. Take on escalated cases from Level 1 support, assist with maintenance, updates, and improvements of our systems, and provide second‑level support for platforms such as Winbeat, officetech, Marketplace, and JAVLN. Respond to and resolve Level 1 and Level 2 support requests for broking applications (INSIGHT, Sunrise, Apex, Marketplace, cloud streaming platforms). Escalate complex issues to Level 3 vendor support and coordinate resolution with external partners. Assist in system migrations for newly acquired businesses and support ongoing enhancements. Maintain documentation of support procedures and contribute to knowledge base development. Collaborate with product owners and business broking operations teams to align support with strategic goals. Participate in testing and rollout of new features or upgrades to broking systems. Conduct training sessions for Level 1 technicians and other staff on new product features. What You Need Proven experience in application support roles with advanced troubleshooting knowledge. Familiarity with applications or technologies related to Broker Management Systems. Experience with broking applications such as INSIGHT, Sunrise, Apex, Marketplace, and cloud streaming platforms. Experience in customer service or support environments. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is a pioneer and the largest offshore provider of managed services in the Philippines. Our Commitment to 100% YOU MicroSourcing firmly believes that our company's strength lies in the diversity of our people. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds, and we celebrate every individual's authentic self. Terms & conditions apply. #J-18808-Ljbffr

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