Application Support

3 weeks ago


Pasay, Philippines Hunter's Hub Inc. Full time

Responsibilities Facilitates seamless integration between the Back Office applications and the business lines Sees that production issues are responded to in a timely manner Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed. Provides assistance to frontline tasks when the need arises. Manages ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date. Maintains and updates technical documents and procedures. Keeps track of business operations documentation to ensure clear identification of the business issue. Manages coordination with the team. Prepares weekly maintenance and upgrading specific requirements. Provides support to IT analysis and development team. Qualifications Is an IT graduate or Industrial Engineering or any related course With good scholastic records Has at least 4 years’ experience as Application Support Is proactive, resourceful, fast learner Willing to work onsite (currently, we are on hybrid setup) Can work under pressure Multi-tasker Can work overtime or after office hours Knowledgeable in the documentation (e.g., process flow, UAT, user’s manuals, etc.) Has very good communication skills Has very good analytical skills SAP knowledge is a plus. Payments system knowledge is a plus. #J-18808-Ljbffr



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