Application Support

5 days ago

Pasay, Philippines Hunter's Hub Inc. Full time

Responsibilities

  • Facilitates seamless integration between the Back Office applications and the business lines
  • Sees that production issues are responded to in a timely manner
  • Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed.
  • Provides assistance to frontline tasks when the need arises.
  • Manages ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date.
  • Maintains and updates technical documents and procedures.
  • Keeps track of business operations documentation to ensure clear identification of the business issue.
  • Manages coordination with the team.
  • Prepares weekly maintenance and upgrading specific requirements.
  • Provides support to IT analysis and development team.
Qualifications
  • Is an IT graduate or Industrial Engineering or any related course
  • With good scholastic records
  • Has at least 4 years’ experience as Application Support
  • Is proactive, resourceful, fast learner
  • Willing to work onsite (currently, we are on hybrid setup)
  • Can work under pressure
  • Multi-tasker
  • Can work overtime or after office hours
  • Knowledgeable in the documentation (e.g., process flow, UAT, user’s manuals, etc.)
  • Has very good communication skills
  • Has very good analytical skills
  • SAP knowledge is a plus.
  • Payments system knowledge is a plus.
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