Application Support

5 days ago

Pasay, Philippines Hunter's Hub Inc. Full time

• Facilitates seamless integration between the Back Office applications and the business lines

• Sees that production issues are responded to in a timely manner

• Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed.

• Provides assistance to frontline tasks when the need arises.

• Manages ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date.

• Maintains and updates technical documents and procedures.

• Keeps track of business operations documentation to ensure clear identification of the business issue.

• Manages coordination with the team.

• Prepares weekly maintenance and upgrading specific requirements.

• Provides support to IT analysis and development team.

  • age is between 28-38 years old
  • Is an IT graduate or Industrial Engineering or any related course
  • Has at least 4 years’ experience as Application Support
  • Knowledgeable in the documentation (e.g., process flow, UAT, user’s manuals, etc.)
  • Has very good communication skills
  • Has very good analytical skills
  • Payment system knowledge is a plus.
  • Must have SAP Materials Management knowledge.
  • Aside from SAP, the candidate needs to have experience in supporting other Applications.
  • Candidate needs to identify what issues or tickets they are handling.
  • Candidate needs to have experience in Ticketing Systems.
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