SAP Application Support
5 days ago
Qualifications:
Is an IT graduate or Industrial Engineering or any related course
With good scholastic records
Has at least 4 years' experience as Application Support
Is proactive, resourceful, fast learner
Willing to work onsite (currently, we are on hybrid setup)
Can work under pressure
Multi-tasker
Can work overtime or after office hours - Is healthy – no depression or anxiety, fit to work, physically fit
Knowledgeable in the documentation (e.g., process flow, UAT, user's manuals, etc.)
Has very good communication skills
Has very good analytical skills
SAP knowledge is a plus.
Payments system knowledge is a plus.
Job Description:
- Facilitates seamless integration between the Back Office applications and the business lines
- Sees that production issues are responded to in a timely manner
- Evaluates problem resolutions and delivery of application changes to anticipate impact to business and users in order to keep the user community well informed.
- Provides assistance to frontline tasks when the need arises.
- Manages ticketed query system and ensuring a comprehensive database of queries and resolutions is kept up to date.
- Maintains and updates technical documents and procedures.
- Keeps track of business operations documentation to ensure clear identification of the business issue.
- Manages coordination with the team.
- Prepares weekly maintenance and upgrading specific requirements.
- Provides support to IT analysis and development team.
Job Type: Full-time
Work Location: In person
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