Application Support

2 weeks ago

Pasay, Philippines MicroSourcing Full time

Application Support - Flexible Work Setup

Position: Application Support - Level 2

Location: Three Ecom, MOA, Pasay

Work setup & shift: Hybrid | Day shift

Why join MicroSourcing?

You'll Have

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As An Application Support - Level 2, You Will Handle more complex technical issues that demand specialized knowledge and advanced troubleshooting abilities. You’ll take on escalated cases from Level 1 support, assisting with maintenance, updates, and improvements of our systems and technologies.

As an Application Support Team Member, you will be part of a centralized support structure responsible for maintaining and enhancing the performance of business broking systems across the Envest Group. You will provide frontline and second-level support for platforms such as Winbeat, officetech, Marketplace, and JAVLN, ensuring timely resolution of issues and a seamless user experience for broking teams.

  • Respond to and resolve Level 1 and Level 2 support requests related to broking applications, including INSIGHT, Sunrise, Apex, and Marketplace and cloud streaming platforms.
  • Escalate complex issues to Level 3 vendor support and coordinate resolution with external partners.
  • Assist in system migrations for newly acquired businesses and support ongoing enhancements.
  • Maintain documentation of support procedures and contribute to knowledge base development.
  • Collaborate with product owners and business broking operations teams to align support with strategic goals.
  • Participate in testing and rollout of new features or upgrades to broking systems.
  • Conduct training sessions for Level 1 technicians and other staff on new product features.
  • Assist in system migrations for newly acquired businesses and support ongoing enhancements.

What You Need:

Non-negotiables

  • Proven experience in applications support roles with advanced troubleshooting knowledge.
  • Familiarity with specific applications or technologies related to Broker Management Systems.
  • Experience with broking applications, including INSIGHT, Sunrise, Apex, and Marketplace and cloud streaming platforms.
  • Experience in customer service or support environments

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

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