BPO WFM Manager

About the job WFM Manager (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience:At least 5 to 7 years relevant experience At least 2 years of supervisory experience Advanced Excel...

Job title: WFM ManagerAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: Up to 68KStart date: ASAPHeadcount: 1Job Description:Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report...

SUMMARY The WFM Manager leads a team responsible for forecasting, scheduling, capacity planning, and performance analytics. They use tools like Excel, Power BI, and WFM platforms (IEX, eWFM) to analyze call volumes, agent productivity, and attendance patterns. The goal is to maintain efficiency, minimize idle time, and ensure accurate staffing for...

Job title: WFM ManagerAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: Up to 68KStart date: ASAPJob Description:Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs,...

Start Date: ASAP Work Arrangement: 100% Onsite in Cebu City Shift Schedule: US Business hours Role Requirement: Bachelor's Graduate At least 5 total WFM experience, at least 2 years of supervisory/leadership experience in BPO Advanced Excel experience (VLOOKUP, Pivot Table, etc.) Report and dashboards creation Good working knowledge of computer,...

Overview We're Hiring: Workforce Management (WFM) Manager Location: Taguig Responsibilities Lead and manage the WFM team to meet performance and business goals. Provide effective coaching and feedback to Assistant Managers and/or Senior WFM Executives to enhance individual and team performance. Serve as a subject matter expert on Capacity Planning,...

2 weeks ago Be among the first 25 applicants Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Responsibilities...

Job DescriptionJob Title: WFM ManagerReq Id: 100503City: CebuState/Province: Cebu StatePosting Start Date: 10/2/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio...

Start Date: ASAP Work Arrangement: 100% Onsite in Cebu City Shift Schedule: US Business hours Role Requirement Bachelor's Graduate At least 5 totalWFM experience, at least 2 years of supervisory/leadership experience in BPO Advanced Excel experience (VLOOKUP, Pivot Table, etc.) Report and dashboards creation Good working knowledge of computer, i.e.,...

WFM Supervisor at Teleperformance in Cebu IT Park, you will play a vital role in ensuring the smooth operation of the call center. Working in a fast-paced, dynamic environment, you will be responsible for overseeing the team and optimizing workforce planning to deliver exceptional customer service. This full-time role offers the opportunity to start as soon...