BPO WFM Manager

About the job WFM Manager (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays: US Business hours Educational Requirement: College Graduate Work Experience:At least 5 to 7 years relevant experience At least 2 years of supervisory experience Advanced Excel...

Job title: WFM ManagerAccount: HealthcareType of Support: VoiceWork set up: 100% Onsite in CebuWork shift: US Business HoursSalary: Up to 68KStart date: ASAPHeadcount: 1Job Description:Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report...

Start Date: ASAP Work Arrangement: 100% Onsite in Cebu City Shift Schedule: US Business hours Role Requirement: Bachelor's Graduate At least 5 total WFM experience, at least 2 years of supervisory/leadership experience in BPO Advanced Excel experience (VLOOKUP, Pivot Table, etc.) Report and dashboards creation Good working knowledge of computer,...

Start Date: ASAP Work Arrangement: 100% Onsite in Cebu City Shift Schedule: US Business hours Role Requirements: > Must be a Bachelor's Graduate > 5 to 7 years of WFM experience, with 2 years in a supervisory role in BPO > Advanced Excel experience (VLOOKUP, Pivot Table, etc.) > Report and dashboards creation > Excellent verbal & written...

Overview We're Hiring: Workforce Management (WFM) Manager Location: Taguig Responsibilities Lead and manage the WFM team to meet performance and business goals. Provide effective coaching and feedback to Assistant Managers and/or Senior WFM Executives to enhance individual and team performance. Serve as a subject matter expert on Capacity Planning,...

Start Date: ASAP Work Arrangement: 100% Onsite in Cebu City Shift Schedule: US Business hours Role Requirement Bachelor's Graduate At least 5 totalWFM experience, at least 2 years of supervisory/leadership experience in BPO Advanced Excel experience (VLOOKUP, Pivot Table, etc.) Report and dashboards creation Good working knowledge of computer, i.e.,...

WFM Supervisor at Teleperformance in Cebu IT Park, you will play a vital role in ensuring the smooth operation of the call center. Working in a fast-paced, dynamic environment, you will be responsible for overseeing the team and optimizing workforce planning to deliver exceptional customer service. This full-time role offers the opportunity to start as soon...

Job Title: Assistant Manager, Workforce/Team Lead, WFMWork setup: Hybrid setup in MOA, Pasay Shift Schedule: Night shift/shifting Qualifications: At least 2 years completed in college2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experienceKnowledgeable of Erlang/OCC toolsPreferably with an Insurance campaign...

Workforce AnalystJob OverviewWe are looking for a detail-oriented Workforce Analyst to support our operations by analyzing staffing data, forecasting volume, and optimizing schedules to ensure efficient service delivery. This role plays a key part in balancing business needs with employee productivity and customer experience.Key ResponsibilitiesForecast call...

Job Summary:The Manager – Workforce Management is responsible for leading the WFM team in planning, forecasting, scheduling, and real-time management of contact center operations to achieve optimal service levels and operational efficiency. The role ensures that staffing levels align with business requirements while maintaining cost-effectiveness and...