BPO WFM Manager

2 weeks ago

Cebu City, Philippines TASQ Staffing Solutions Full time

About the job WFM Manager (Cebu) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Restdays : US Business hours Educational Requirement : College Graduate Work Experience: At least 5 to 7 years relevant experience At least 2 years of supervisory experience Advanced Excel experience (VLOOKUP, Pivot Table, etc.) Report and dashboards creation Requirements: Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required. Excellent verbal & written communication & presentation skills Good Interpersonal & people management skills with good problem solving approach. Expert knowledge of service procedures Good analytical skills for MIS, number crunching & reporting to internal & external customers. WFM Tool Competency (IEX, eWFM , etc..) RTA/ MIS Experience is advantageous. Can work with minimal supervision and has initiative. #J-18808-Ljbffr

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