Technical Documentation Specialist

Responsibilities

• Develop and maintain comprehensive documentation for IT processes, workflows, compliance requirements, and project templates.
• Ensure all technical documents adhere to Australian Standards, building codes, and the firm’s quality guidelines.
• Manage the central documentation library, ensuring accessibility, version control, and consistency across the organisation.
• Create visual aids (flowcharts, diagrams, infographics) to illustrate complex design and compliance processes.
• Support onboarding and training by preparing clear and concise guides, handbooks, and reference packs.
• Gather feedback from staff and update documentation regularly to reflect process, software, or regulatory changes.
• Assist project teams in preparing technical documentation to support tenders, client deliverables, and council submissions.
• Capture and maintain documentation related to compliance frameworks, risk management, and QA processes.
• Collaborate with architects and project managers to document project-specific workflows and lessons learned.
• Ensure documentation aligns with external audit and legal requirements.
• Provide clear, consistent written communication that bridges technical and non-technical audiences.
• Work with cross-functional teams (design, operations, IT, compliance) to standardise document formats and improve accessibility.
• Train and support staff in the use of documentation systems and tools.
• Other role-specific duties as they arise.

• Bachelor’s degree in Architecture, Technical Writing, Communications, or related field.
• Minimum 5 years of experience creating technical documentation, process manuals, or user guides in a professional environment.
• Strong writing, editing, and proofreading skills with meticulous attention to detail.
• Ability to translate complex IT and compliance concepts into clear, user-friendly language.
• Strong organisational skills, including document management and version control.
• Proficiency with documentation and collaboration tools (e.g., SharePoint, MS Office Suite, Adobe Acrobat, Visio, or equivalent).
• Microsoft O365 Administration and Active Directory experience.
• Azure Virtual Machine knowledge.
• Highly organised with the ability to manage multiple priorities.
• Strong communicator, able to engage both technical and creative professionals.
• Detail-oriented and committed to accuracy and consistency.
• Proactive and adaptable, with a continuous improvement mindset.
• Collaborative and approachable, with a professional attitude.
• Experience working in an architecture, construction, or engineering environment is advantageous.
• Familiarity with compliance frameworks such as ISO 9001, NCC (National Construction Code), or local planning regulations desirable.
• Graphic / layout skills to create visually engaging documentation.
• Knowledge of BIM tools (Revit, AutoCAD) for referencing and documenting workflows is desirable.

We offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work from home
• Monday to Friday 7:00 AM – 4:00 PM PHT (adjustments will be made for AU daylight saving time)
• HMO with 1 free dependent and other medical reimbursements
• 20 annual leaves + 1 birthday leave
• Work from home allowances
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Get the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.

We offer a people-first culture where you\'re valued, not just counted.