Guest Liaison and Property Manager Support

1 day ago

Imus, Philippines Buddle Full time

Overview

Guest Liaison and Property Manager Support is a role focused on guest communication and support for short-term rental properties. The role involves managing inquiries, vetting guests, reporting maintenance requests, and supporting a positive guest experience to drive reviews and repeat business.

About Buddle: Buddle was established to provide a trusted, value-driven remote team solution. We enable remote staff with professional home offices, regular team meetups, social events and reward programs.

Responsibilities
  • Respond promptly and professionally to guest inquiries across multiple booking platforms (Airbnb, Booking.com, VRBO, company website).
  • Vet potential guests to ensure they meet booking criteria and review guest profiles for red flags.
  • Proactively communicate with guests throughout their booking journey, provide clear instructions, local recommendations, and address concerns.
  • Complete accurate guest reviews on booking platforms and collect feedback to enhance the guest experience; forward or assign emails to relevant team members as needed.
  • Manage the company email inbox, respond to inquiries, and forward or assign emails to relevant team members.
  • Answer, log, and action guest phone calls, offering solutions and escalating issues as needed.

Operations and Maintenance

  • Address guest maintenance requests promptly by liaising with property managers and logging them into the Maintenance portal for swift resolution.
  • Utilize Homehero software to manage guest bookings, communications, up-to-date property information, and tasks.
  • Maintain and update property information and documentation in Google Drive.
  • Identify areas for improvement in the guest experience and implement solutions to enhance service.
  • Adhere to company policies and maintain high standards of professionalism and service.
  • Collaborate with the team to ensure seamless guest experiences across all touchpoints.

Other Responsibilities

  • Complete other tasks assigned by the team as needed.
  • Stay up-to-date on industry trends and best practices in short-term rentals.
  • Foster a positive and collaborative team environment.

About You

  • Excellent written and verbal communication skills with a proven track record in customer service or hospitality.
  • Strong organizational and time management abilities with meticulous attention to detail.
  • Ability to thrive in a fast-paced environment, multitask, prioritize tasks, and meet deadlines.
  • Proficiency with booking platforms, property management software, and communication tools such as Homehero, Google Drive, Gmail, Airbnb, Booking.com, and VRBO (preferred).
  • Positive, solution-oriented attitude with a passion for exceeding guest expectations.
  • Ability to work independently and as part of a team.
Buddle Benefits Included
  • Health insurance
  • KPI incentive program
  • Fortnightly virtual happy hour
  • Annual group off-sites

Details

  • Schedule: TBD
  • Start Date: TBD
Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Sales and Management
  • Industries: Outsourcing and Offshoring Consulting

Philippines postings and related roles listed are for reference opportunities and visibility.

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