Reservation Sales Specialist

1 day ago

Imus, Philippines IHG Hotels & Resorts Full time

Overview

An expert in providing travel advice and solutions. A critical customer touch point for delivering on our IHG brand experience. Be a brand champion, taking pride in using every customer interaction to educate guests about our brands and products. Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty. Passionate for learning and developing themselves to be the best in an ever-evolving role.

Responsibilities
  • Provide an industry-leading reservation solution in English and one or more language for all contacts
  • Champion Brand Hearted behaviors by demonstrating knowledge, passion and pride.
  • Embrace the global and cultural diversity of our guest and business needs.
  • Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management despite difficulties or obstacles.
  • Build rapport with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience.
  • Inspire loyalty through personalized and efficient service driven by the guest’s needs.
  • Use creativity to proactively find solutions to drive results; take accountability and listen to ideas and feedback of others.
  • Manage time effectively (including adherence to assigned schedule, attendance, break time compliance etc.)
  • Navigate multiple web-based systems while managing various work streams to provide an enhanced guest experience.
  • Work effectively by understanding, trusting and using tools and information appropriately.
  • Self-motivated, positive, "want-to" attitude with a willingness to take on new challenges. Actively participates in company initiatives, training and events.
  • Take ownership of personal development while aligning with team priorities and company goals.
  • Embracing change and adjusting well to evolutions in situation and task while sensitively responding and supporting others through change.
  • Understand and consider the impact of own actions on self and others (colleagues, guests, and hotels, etc.)
  • Seek opportunities to improve individual and team performance. Help team and colleagues stay motivated and deliver on goals.
  • Support and demonstrate IHG’s company values and ways of working.
  • Willingly deliver on additional tasks as assigned.
Qualifications and Experience
  • Education: Some secondary school, high school diploma preferred but not required
  • For Mexico: High school diploma as a minimum; college degree in Tourism or similar preferred
  • Experience: Previous call center experience in a sales capacity (non-scripted environment) or other call handling experience preferred. Hotel/travel experience desired.
  • Technical Skills:
    • Strong customer service and sales skills, with the ability to balance sales with service;
    • Strong bilingual communication skills – listening, written, verbal;
    • Social intelligence – empathy, self-awareness, cultural sensitivity;
    • Ability to customize generic information;
    • Strong web-based navigation skills;
    • Ability to embrace technological and organizational changes;
    • Embrace evolving call and contact types, adopt new tools and processes;
    • Efficient and accurate data capture;
    • Ability to use tools and resources to represent the geographical needs of the caller;
    • Basic software and hardware troubleshooting;
    • Effective and efficient use of online communication tools and other systems application.
Physical Requirements

Majority of work is performed in a normal office environment and/or remotely (work from home).

#J-18808-Ljbffr

  • Sales Specialist

    4 weeks ago

    Imus, Calabarzon, Philippines 650 Homes Inc. Full time

    OverviewThis is a full-time, on-site role for a Sales Specialist located in Imus. The Sales Specialist will be responsible for engaging with potential buyers, understanding their needs, and guiding them through the home buying process. Daily tasks include conducting property tours, providing detailed information about homes, negotiating sale prices, and...

  • Sales Specialist

    2 weeks ago

    Imus, Philippines 650 Homes Inc. Full time

    Overview This is a full-time, on-site role for a Sales Specialist located in Imus. The Sales Specialist will be responsible for engaging with potential buyers, understanding their needs, and guiding them through the home buying process. Daily tasks include conducting property tours, providing detailed information about homes, negotiating sale prices, and...

  • Sales Specialist

    4 days ago

    Imus, Calabarzon, Philippines 650 Homes Inc. Full time ₱600,000 - ₱1,200,000 per year

    Company Description650 Homes Inc. is committed to delivering beautiful homes that are easy to love at competitive prices. We believe that every Filipino deserves a better home, and this promise drives our mission. We focus on providing high-quality, affordable homes to improve the living standards of our community.Role DescriptionThis is a full-time, on-site...

  • Permit Specialist – Apply for Future Openings

    2 weeks ago

    Imus, Philippines TaxValet — Fractional Sales Tax Department Full time

    Permit Specialist – Apply for Future Openings (100% Remote Work) Join to apply for the Permit Specialist – Apply for Future Openings (100% Remote Work) role at TaxValet — Fractional Sales Tax Department Permit Specialist – Apply for Future Openings (100% Remote Work) Join to apply for the Permit Specialist – Apply for Future Openings (100% Remote...

  • Sales Specialist

    4 days ago

    Imus, Calabarzon, Philippines South Asialink Finance Corporation Full time ₱192,000 per year

    Position: Product SpecialistJob description:Responsible for achieving sales growth and targets through implementation of sales strategies and management of loan partners and dealersWith solid experience in sales, preferably 2 years and aboveExpert in customer care and relationship-buildingHardworking and can work under pressureCan start ASAPJob...

  • Sales Documentation Associate

    4 days ago

    Imus, Calabarzon, Philippines Duraville Realty and Development Corporation Full time ₱192,000 - ₱216,000 per year

    Job DescriptionEvaluate and accept loan requirements and sign loan documents.Assisting the client and seller with regards to the acceptance of sales reservations, the status of accounts, and other concerns related.Follow-up accounts with non-compliance with loan requirementsEnsure and maintain the consistency of monitoring reports.Assisting with phone calls...

  • Creative Sales Specialist

    1 week ago

    Imus, Philippines Remote VA Full time

    Job Title: Creative Sales Specialist (Minimal Cold Calling) Job Overview: We are seeking a dynamic Creative Sales Specialist to join our team. This role requires a strategic approach to sales with minimal cold calling , instead focusing on creative engagement strategies and innovative outreach methods. The ideal candidate will possess strong creative...

  • Sale & Quality Standards Officer

    4 days ago

    Imus, Calabarzon, Philippines Cavite Meats and Agri Trading Inc. Full time ₱900,000 - ₱1,200,000 per year

    Bachelor's degree in Hotel and Restaurant Management, Business Adminstration in Marketing or any related field.Develop and maintain standard operating procedures (SOPs) for product handling, service quality, and operational efficiency.Conduct training programs for sales personnel ensuring they are equipped with the knowlegde ans skills to generate leads,...

  • Remote Outbound Sales

    2 weeks ago

    Imus, Calabarzon, Philippines Tomedes Full time ₱60,000 - ₱120,000 per year

    Hiring – Remote Opportunity Role: Outbound Sales / Customer Success Specialist Open to applicants based in the Philippines onlyType: Freelance | Full-time | Work-from-homeStart : ASAPWe're on the lookout for a driven and proactive Customer Success Specialist who thrives in a fast-paced environment and loves helping customers succeed If you're someone who...

  • Sales Content Specialist

    3 weeks ago

    Imus, Calabarzon, Philippines IMPACT ACOUSTIC® Full time

    Your missionIn this role, you will develop, optimize, and manage content that supports our sales initiatives. You will collaborate closely with Sales, Marketing, and Product teams to create persuasive materials that drive engagement, enhance the customer journey, and accelerate sales cycles. A strong sense for visual storytelling and professional graphic...