
Development Team Lead
3 weeks ago
Makati, National Capital Region Strategic Networks Inc
Job DescriptionResponsibilities
- Developing and training the technical team members to ensure the ability to deliver the service on the infrastructure of the clients.
- Identify the resource required to maintain the level of service required.
- Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
- Leadership for delivery of 24/7 service operations and KPI compliance.
- Experience of leading overall infrastructure for a complex organization and network.
- Overall manage and lead a team of Service Desk Engineers, Field Engineers.
- Ensure delivery of 24/7 service operations and KPI compliance.
- Manage escalations and give timely resolutions to the customers.
- Responsible for managing the team who will deliver the service to the client, which includes hardware and software maintenance, manage services, as well as different projects to support client's infrastructure.
- Note: This section preserves the original responsibilities while formatting them as proper lists.
- Experience of leading overall infrastructure for a complex organization and network.
- Ability to manage and lead a team of Service Desk Engineers and Field Engineers.
- Hands-on technical depth enabling oversight, leadership, and participation in complex infrastructure projects.
- Experience delivering 24/7 service operations and achieving KPI compliance.
- Experience managing escalations and providing timely resolutions to customers.
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