
Telesales Team Lead
3 weeks ago
Join to apply for the Telesales Team Lead role at Salmon Group Ltd
The Telesales Team Leader will lead and manage a team of Telesales Associates, ensuring high performance and achieving conversion targets. This individual will oversee day-to-day operations, train and mentor team members, and develop strategies to optimize telesales effectiveness for both direct leads and those transitioning to Relationship Managers (RMs).
Responsibilities- Manage outbound calls to website leads, pitching deposit account openings
- Goal: Schedule online/offline meetings for conversions
- Optimize scripts, objections handling, and follow-up processes
- Track meeting attendance rates and adjust strategies accordingly
- Handle cross-selling (e.g., offering second loans to POS clients)
- Maximize call-to-approval conversion for loans
- Facebook Comments & Lead Management
- Organize response workflows for customer inquiries/comments on Facebook
- Hire/train additional staff if needed to handle social media leads
- Ensure timely replies and lead handoff to sales agents
- Operational & Analytical Tasks (for all teams)
- Creatio CRM setup, monitoring, and reporting
- Lead response times
- Meeting booking rates (deposits)
- Cross-sell conversion rates (loans)
- Design bonus schemes tied to KPIs (e.g., meetings booked, approvals)
- Proven experience leading a telesales team, preferably with Filipino agents
- Proficiency in CRM tools, especially Jira
- Strong understanding of KYC requirements and compliance in banking
- Results-oriented mindset with a track record of meeting or exceeding sales targets
- Exceptional communication, leadership, and organizational skills
- Mid-Senior level
- Full-time
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