HR Operations Specialist

4 weeks ago

Makati, Philippines Emapta Full time

Overview Empowering People, Simplifying HR Be the voice employees trust. Be the expert who turns questions into solutions and challenges into growth. In this role, your impact goes beyond processes—it's about creating a smoother, more connected employee experience across global teams. This role offers a supportive and flexible hybrid setup where your time and well-being are valued. Be part of a team that helps employees thrive—while you do, too. Job Description As an HR Operations Specialist - Employee Services , you’ll be the first line of support for employee queries, providing accurate solutions and ensuring every interaction meets the highest standards of care, efficiency, and professionalism. Job Overview Employment type: Full-time Shift: Day Shift, Weekends Off Work setup: Hybrid, Makati Exciting Perks Await Responsibilities Employee Services & Support: Provide timely and high-quality resolutions to HR queries without compromising efficiency; deliver excellent customer service and ensure an exceptional employee experience; act as the first point of contact for inquiries raised through the HR Tool (CHEER). HR Operations & Administration: Maintain proper tracking and documentation of actions taken for each case; identify potential system or process challenges and propose proactive solutions; handle inbound and outbound communications via multiple channels (email, chat, calls); gather relevant details to address queries accurately and efficiently. Compliance & Policy Implementation: Maintain confidentiality and data integrity while following all security policies; ensure adherence to performance standards and objectives; demonstrate accountability for productivity, quality, and case resolution. Continuous Improvement: Participate in trainings to enhance HR and system knowledge; adhere to and recommend improvements to existing HR guidelines and procedures. Collaboration/Communication: Minimize escalations by categorizing and resolving inquiries effectively; collaborate with relevant teams to ensure accurate and timely issue resolution; deliver exceptional support, courtesy, and professionalism in every interaction. Other Responsibilities: Perform administrative and non-administrative tasks as assigned by company representatives. Qualifications Education: Bachelor's degree in Human Resources, Business Administration, Psychology , or a related field. Experience: 1-2 years of experience in customer service, helpdesk, or basic HR support . Knowledge and Skills: Excellent organizational skills and strong attention to detail. Proven integrity, accuracy, and quality in work ethics. Advanced proficiency in MS Excel and HR reporting. Knowledge of various HR disciplines (Compensation, Employee Relations, Legal). Familiarity with Case Management tools, HRIS, and Timekeeping Systems. High level of confidentiality and discretion. Ability to multitask and adapt to a fast-paced, virtual environment. Strong problem-solving, decision-making, and research skills. Excellent written and verbal communication in English. Customer-centric mindset with empathy and professionalism. Why We Stand Out Join Emapta, recognized as one of the Top 20 Dream Companies for Filipinos in 2024 . 50/50 gender ratio and a care-forward culture; growth opportunities and a supportive environment. Global team with 20 offices across 11 countries and 1,000+ clients; 100% virtual recruitment process. Be part of a thriving community of 10,000+ professionals growing careers with purpose. We place integrity at the heart of everything we do. #J-18808-Ljbffr

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