Moveworks Developer and Administrator

4 days ago


Philippines Digile Full time

We are looking for a skilled Moveworks Developer and Administrator to build, manage, and optimize AI-powered solutions on the Moveworks platform. The ideal candidate will have a blend of development and administrative expertise in Moveworks, with experience in enterprise IT service automation and conversational AI tools. Key Responsibilities: Develop and configure workflows, skills, and custom integrations on the Moveworks platform. Maintain and administer Moveworks bot configurations and integrations across systems (e.g., ServiceNow, Jira, Workday, Slack, MS Teams). Collaborate with stakeholders to understand automation opportunities and implement intelligent resolutions using Moveworks capabilities. Monitor bot performance and continuously improve accuracy, user experience, and business outcomes. Troubleshoot and resolve issues related to bot performance, data syncs, or integrations. Stay up to date with Moveworks feature updates and new capabilities and recommend adoption strategies. Support testing and deployment of new features and use cases. Ensure security, compliance, and data integrity in all bot implementations. Required Skills & Qualifications: 3+ years of experience in Moveworks platform administration or development. Strong understanding of ITSM tools like ServiceNow , Jira , or Zendesk . Hands-on experience with chatbots , natural language processing (NLP) , and AI automation platforms . Familiarity with Slack, Microsoft Teams, and other enterprise communication platforms. Experience in REST APIs, scripting, or integration tools. Strong problem-solving and analytical skills. Good communication and documentation abilities. Preferred Qualifications: Experience with ticket classification, resolution automation, and conversational workflow design. Prior experience with AI/ML-driven support automation tools. Understanding of enterprise support operations (IT, HR, Finance). Moveworks platform certifications (if available). #J-18808-Ljbffr



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