Moveworks Expert – Integration Specialist

4 days ago

Philippines Digile Full time

Moveworks Expert – Integration Specialist (ServiceNow ITSM & Workday HR) Experience: 7 Years Permanent Developer Philippines About the role: We are seeking a highly skilled Moveworks Expert to lead the implementation and integration of Moveworks with ServiceNow ITSM and Workday HR platforms. The ideal candidate will have deep hands‑on experience with Moveworks automation, AI workflows, and seamless integration with enterprise applications, ensuring streamlined IT and HR service delivery. Key Responsibilities: Lead the end-to-end implementation of Moveworks , including configuration, customization, and deployment. Integrate Moveworks with ServiceNow ITSM and Workday HR , enabling intelligent automation for ticketing, HR queries, and self‑service resolutions. Collaborate with ITSM and HRIS teams to understand business processes and map them into automated workflows within Moveworks. Create, manage, and optimize AI‑driven conversational experiences using Moveworks’ NLP capabilities. Ensure data integrity, security, and compliance during integration and operation. Monitor system performance, handle issues/escalations, and provide post‑deployment support. Document configuration and implementation processes, best practices, and knowledge base articles. Train internal teams on Moveworks capabilities and integration outcomes. Required Skills & Experience: 3+ years of hands‑on experience with Moveworks (must-have). Strong background in ServiceNow ITSM – incident, request, change management modules. Experience integrating Moveworks with Workday HR – HR case management, employee self‑service, etc. Proven ability to design and implement AI‑powered solutions in enterprise environments. Solid understanding of ITIL processes. Familiarity with REST APIs, webhooks, and other integration methods. Strong problem‑solving and communication skills. Ability to work in a fast‑paced, agile environment with cross‑functional teams. Preferred Qualifications: Moveworks Certification(s) (if available). ServiceNow and/or Workday Certifications. Experience working in large‑scale enterprise environments. Exposure to additional enterprise collaboration platforms like Slack, MS Teams, etc. #J-18808-Ljbffr

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