BPO Quality Analyst

Key skills Quality Analyst BPO Call center Sales experience Job Title: QA for Sales Work set up: Onsite in Mandaluyong City Work shift: Shifting schedule Salary: 21K Qualifications: • Amenable to work onsite • Can start immediately • At least 1 to 2 years QA Experience in BPO; Sales experience • at least 1 year of hard Sales experience

Key skills Quality Analyst BPO Call center Sales experience Job Title: QA for Sales Work set up: Onsite in Mandaluyong City Work shift: Shifting schedule Salary: 21K Qualifications: • Amenable to work onsite • Can start immediately • At least 1 to 2 years QA Experience in BPO; Sales experience • at least 1 year of hard Sales experience

Requirements:Minimum of 2 years undergraduateMust be amenable to work onsite in Cebu City, and shifting scheduleMust have a minimum of 1 year of experience as a Quality Analyst in the BPO IndustryGood communication skillsGood knowledge of Quality ToolsPrefer insurance account experience

The QA monitors agent performance, provides feedback to ensure quality, customer satisfaction, and compliance, and generates reports to track progress and identify trends. They also maintain evaluation files, attend meetings and calibration sessions, and communicate with stakeholders to ensure consistency and accuracy in evaluation and reporting...

The QA monitors agent performance, provides feedback to ensure quality, customer satisfaction, and compliance, and generates reports to track progress and identify trends. They also maintain evaluation files, attend meetings and calibration sessions, and communicate with stakeholders to ensure consistency and accuracy in evaluation and reporting...

Responsibilities:- Monitors calls and provide feedback to agents- Partner with the training team in providing feedback that would improve overall quality of performance- Participates in call calibrations, monitoring with client and operations team expert on product support, escalations, verifications- Coach and develop agents on quality, customer...

Responsibilities: - Monitors calls and provide feedback to agents - Partner with the training team in providing feedback that would improve overall quality of performance - Participates in call calibrations, monitoring with client and operations team expert on product support, escalations, verifications - Coach and develop agents on quality, customer...

Responsibilities: - Monitors calls and provide feedback to agents - Partner with the training team in providing feedback that would improve overall quality of performance - Participates in call calibrations, monitoring with client and operations team expert on product support, escalations, verifications - Coach and develop agents on quality, customer...

Qualifications:- Bachelors degree of any course- With BPO background as Business Development Analyst- Experience in Data Scrubbing and Analysis- Knows how interpret and identify data. - Must have experience/knowledge in conducting market research, analyzing competitors, and understanding client needs. - Amenable to work onsite in Gilmore, Quezon City and...

Qualifications: - Bachelors degree of any course - With BPO background as Business Development Analyst - Experience in Data Scrubbing and Analysis - Knows how interpret and identify data. - Must have experience/knowledge in conducting market research, analyzing competitors, and understanding client needs. - Amenable to work onsite in Gilmore, Quezon City...

Qualifications: - Bachelors degree of any course - With BPO background as Business Development Analyst - Experience in Data Scrubbing and Analysis - Knows how interpret and identify data. - Must have experience/knowledge in conducting market research, analyzing competitors, and understanding client needs. - Amenable to work onsite in Gilmore, Quezon City...

Key skills Quality Analyst BPO Healthcare PIONEERING ACCOUNT Position: QA Analyst (Healthcare) Nature of the Account: Revenue Cycle Management -dealing with patients’ inquiries of their hospital bills/benefits from insurance Type of Support: QA monitoring - Support functions Work arrangement: Work onsite daily Site Assignment: Tech Tower - Cebu...

Key skills Quality Analyst BPO Healthcare PIONEERING ACCOUNT Position: QA Analyst (Healthcare) Nature of the Account: Revenue Cycle Management -dealing with patients’ inquiries of their hospital bills/benefits from insurance Type of Support: QA monitoring - Support functions Work arrangement: Work onsite daily Site Assignment: Tech Tower - Cebu...

Qualifications:- Bachelors degree of any course- At least 2 to 3 years of experience as a Quality Analyst Supervisor- Must have experience in scrubbing and deep dive analysis for CSAT/DSAT- CSAT/NPS Management experience- Knowledge/Exposure as a Training- Blended account experience- Must have experience in Sales Account- Amenable to work on-site in Pasig and...

Qualifications: - Bachelors degree of any course - At least 2 to 3 years of experience as a Quality Analyst Supervisor - Must have experience in scrubbing and deep dive analysis for CSAT/DSAT - CSAT/NPS Management experience - Knowledge/Exposure as a Training - Blended account experience - Must have experience in Sales Account - Amenable to work on-site in...

Qualifications: - Bachelors degree of any course - At least 2 to 3 years of experience as a Quality Analyst Supervisor - Must have experience in scrubbing and deep dive analysis for CSAT/DSAT - CSAT/NPS Management experience - Knowledge/Exposure as a Training - Blended account experience - Must have experience in Sales Account - Amenable to work on-site in...

About the RoleTasq Staffing Solutions is seeking an experienced BPO Service Desk Quality Analyst to join our team. This is a unique opportunity for a skilled professional to contribute to the delivery of high-quality customer service operations.Key ResponsibilitiesThe successful candidate will be responsible for providing detailed feedback to Service Desk...

Cobden and Carter International is a leading provider of business solutions. We are currently seeking a Quality Assurance Specialist to join our team in a BPO setting.Job OverviewThis role is responsible for monitoring agent performance, providing feedback to ensure quality, customer satisfaction, and compliance, and generating reports to track progress and...

Key Skills: Provide detailed feedback to Service Desk representatives based on monitored interactions. Coach representatives on areas for improvement and best practices to enhance customer satisfaction.Analyze data and metrics to identify trends, patterns and opportunities for improvement in customer service delivery. Generate reports and insights to support...

Cobden and Carter International is committed to excellence in customer satisfaction, quality, and compliance. We seek a skilled Quality Assurance Specialist to join our team in ensuring high standards across all business processes.About the RoleWe offer an attractive salary of $**,***, based on industry standards and experience. As a Quality Assurance...