Quality Assurance Specialist
2 days ago
Cobden and Carter International is committed to excellence in customer satisfaction, quality, and compliance. We seek a skilled Quality Assurance Specialist to join our team in ensuring high standards across all business processes.
About the RoleWe offer an attractive salary of $**,***, based on industry standards and experience. As a Quality Assurance Specialist, you will be responsible for:
- Monitoring agent performance and providing constructive feedback to ensure quality and customer satisfaction.
- Generating reports to track progress and identify trends, informing strategic decisions and process improvements.
In this role, you will also maintain evaluation files, participate in calibration sessions, and collaborate with stakeholders to ensure consistency and accuracy in evaluation and reporting processes.
The ideal candidate possesses:
- A college degree.
- At least 1 year of QA experience in a BPO setup.
- Blended account experience (Voice and Non-Voice).
We strive to create a supportive work environment that fosters growth, innovation, and teamwork. Join Cobden and Carter International and contribute to shaping our vision for exceptional customer experiences and operational excellence.
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