BPO Quality Analyst

The QA monitors agent performance, provides feedback to ensure quality, customer satisfaction, and compliance, and generates reports to track progress and identify trends. They also maintain evaluation files, attend meetings and calibration sessions, and communicate with stakeholders to ensure consistency and accuracy in evaluation and reporting...

BPO Quality Analyst Job DescriptionKey Qualifications:College degree1 year QA experience for BPO setupBlended account experience (Voice and Non-Voice)Amenability to work both Ortigas and Gilmore siteSalary Package:25,000 – 30,000 Basic24,000 Signing BonusWork Setup and Schedule:Onsite for Shifting scheduleAbout RSD Human Resources Management Consultancy:We...

The QA monitors agent performance, provides feedback to ensure quality, customer satisfaction, and compliance, and generates reports to track progress and identify trends. They also maintain evaluation files, attend meetings and calibration sessions, and communicate with stakeholders to ensure consistency and accuracy in evaluation and reporting...

3 years experience as Training and Quality Supervisor under BPO with experience in Verification / investigation. 3 years experience as Training and Quality Supervisor under BPO with experience in Verification / investigation.

3 years experience as Training and Quality Supervisor under BPO with experience in Verification / investigation. 3 years experience as Training and Quality Supervisor under BPO with experience in Verification / investigation.

3 years experience as Training and Quality Supervisor under BPO with experience in Verification / investigation.3 years experience as Training and Quality Supervisor under BPO with experience in Verification / investigation.

XMC BPO is a Business Process Outsourcing Agency that provides essential services through customer service within reach. **Job Title:** Research Analyst **Job Summary:** We are seeking a highly skilled Research Analyst to join our team at XMC BPO. The successful candidate will be responsible for conducting research on companies, industries, and market...

Job Title: BPO TrainingJob Summary:We are seeking a highly experienced Training and Quality Supervisor to join our team at RSD Human Resources Management Consultancy. The ideal candidate will have a strong background in BPO with experience in Verification and investigation.Key Responsibilities:Develop and implement training programs for BPO staffConduct...

Job Title: Quality AnalystGratitude Philippines is seeking a highly skilled Quality Analyst to join our team.Job Responsibilities:Conduct systematic quality checks of previous day's production, analyzing accounts, calling analysis, and ensuring correct follow-up and required actions.Identify errors critical to the process, such as incorrect analysis results,...

Job DescriptionWe are seeking an experienced Training and Quality Supervisor to join our team at RSD Human Resources Management Consultancy.The ideal candidate will have a strong background in training and quality assurance, with a minimum of 3 years of experience in a BPO environment.Responsibilities will include:Developing and implementing training...

Department: Medical BillingWork Timing: Night ShiftQualifications: Any Graduate PreferredSkills:A successful candidate must have proficient knowledge/capabilities in the following areas:Ability to perform at a high level of productivity and quality.Capacity to maintain a high level of accuracy.Excellent written and oral communication skills required to...

Job Title: Cybersecurity AnalystCompany Profile: JK Network Services is a well-established business process outsourcing (BPO) company that provides top-notch services to its clients.Job Description: As a Cybersecurity Analyst at JK Network Services, you will be responsible for gathering information about cyber threats and incidents to protect our clients...

Company Profile: XMC BPO is a Business Process Outsourcing Agency that provides essential services through customer service within reach. Position: Research Analyst Location: Pasig City Salary: Negotiable Work Schedule: Shifting Schedule Work Set-up: Work onsite Benefits Offer: • Competitive Salary • Government Mandated Benefits • Flexible work...

Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to oversee all quality assurance activities. The ideal candidate will have a strong attention to detail and excellent communication skills.Key Responsibilities:Monitor and evaluate customer interactions to ensure high-quality service standards are met.Assess call center agents'...

Neksjob Philippines Job DescriptionAre you a professional looking to advance your career in the Business Process Outsourcing (BPO) industry?We are seeking highly skilled and motivated individuals to join our team as BPO Professionals.This is an excellent opportunity for those who are passionate about delivering exceptional customer service and have a strong...

Department: Medical Billing Work Timing: Night Shift Qualifications: Any Graduate Preferred Skills: A successful candidate must have proficient knowledge/capabilities in the following areas: Ability to perform at a high level of productivity and quality. Capacity to maintain a high level of accuracy. Excellent written and oral communication skills required...

About the Role:We are seeking a highly skilled and detail-oriented Quality Assurance Specialist to oversee all quality assurance activities at LeadAdvisors. The successful candidate will be responsible for developing and implementing policies, conducting tests and inspections, identifying production, process, or product issues, and presenting...

Department: Medical Billing Work Timing: Night Shift Qualifications: Any Graduate Preferred Skills: A successful candidate must have proficient knowledge/capabilities in the following areas: Ability to perform at a high level of productivity and quality. Capacity to maintain a high level of accuracy. Excellent written and oral communication skills required...

We are looking for a detail-oriented quality assurance Manager to oversee all quality assurance activities. The quality assurance specialist's responsibilities include developing and implementing policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions.To be successful as a quality assurance...

Job Title: Quality Assurance ManagerAbout the Role:We are seeking a detail-oriented Quality Assurance Manager to oversee all quality assurance activities. The ideal candidate will have a strong background in quality assurance and be able to develop and implement policies, conduct tests and inspections, and identify production, process, or product issues.Key...