BPO Quality Analyst

The QA monitors agent performance, provides feedback to ensure quality, customer satisfaction, and compliance, and generates reports to track progress and identify trends. They also maintain evaluation files, attend meetings and calibration sessions, and communicate with stakeholders to ensure consistency and accuracy in evaluation and reporting...

The QA monitors agent performance, provides feedback to ensure quality, customer satisfaction, and compliance, and generates reports to track progress and identify trends. They also maintain evaluation files, attend meetings and calibration sessions, and communicate with stakeholders to ensure consistency and accuracy in evaluation and reporting...

Qualifications: - Bachelors degree of any course - With BPO background as Business Development Analyst - Experience in Data Scrubbing and Analysis - Knows how interpret and identify data. - Must have experience/knowledge in conducting market research, analyzing competitors, and understanding client needs. - Amenable to work onsite in Gilmore, Quezon City...

Qualifications: - Bachelors degree of any course - With BPO background as Business Development Analyst - Experience in Data Scrubbing and Analysis - Knows how interpret and identify data. - Must have experience/knowledge in conducting market research, analyzing competitors, and understanding client needs. - Amenable to work onsite in Gilmore, Quezon City...

Qualifications:- Bachelors degree of any course- With BPO background as Business Development Analyst- Experience in Data Scrubbing and Analysis- Knows how interpret and identify data. - Must have experience/knowledge in conducting market research, analyzing competitors, and understanding client needs. - Amenable to work onsite in Gilmore, Quezon City and...

Qualifications: - Bachelors degree of any course - At least 2 to 3 years of experience as a Quality Analyst Supervisor - Must have experience in scrubbing and deep dive analysis for CSAT/DSAT - CSAT/NPS Management experience - Knowledge/Exposure as a Training - Blended account experience - Must have experience in Sales Account - Amenable to work on-site in...

Qualifications: - Bachelors degree of any course - At least 2 to 3 years of experience as a Quality Analyst Supervisor - Must have experience in scrubbing and deep dive analysis for CSAT/DSAT - CSAT/NPS Management experience - Knowledge/Exposure as a Training - Blended account experience - Must have experience in Sales Account - Amenable to work on-site in...

Cobden and Carter International is a leading provider of business solutions. We are currently seeking a Quality Assurance Specialist to join our team in a BPO setting.Job OverviewThis role is responsible for monitoring agent performance, providing feedback to ensure quality, customer satisfaction, and compliance, and generating reports to track progress and...

Cobden and Carter International is committed to excellence in customer satisfaction, quality, and compliance. We seek a skilled Quality Assurance Specialist to join our team in ensuring high standards across all business processes.About the RoleWe offer an attractive salary of $**,***, based on industry standards and experience. As a Quality Assurance...

Qualifications:- Bachelors degree of any course- At least 2 to 3 years of experience as a Quality Analyst Supervisor- Must have experience in scrubbing and deep dive analysis for CSAT/DSAT- CSAT/NPS Management experience- Knowledge/Exposure as a Training- Blended account experience- Must have experience in Sales Account- Amenable to work on-site in Pasig and...

Cobden and Carter International is a reputable organization that offers competitive salaries to its employees.About the RoleWe are seeking a BPO Quality Analyst to join our team. As a key member of our quality assurance team, you will be responsible for monitoring agent performance, providing constructive feedback to ensure high-quality service delivery,...

Department: Medical BillingWork Timing: Night ShiftQualifications: Any Graduate PreferredSkills:A successful candidate must have proficient knowledge/capabilities in the following areas:Ability to perform at a high level of productivity and quality.Capacity to maintain a high level of accuracy.Excellent written and oral communication skills required to...

- Must be a College Graduate in any course. - With a BPO Background as a Business Development Analyst - Experience in Data Scrubbing and Analysis. - Has knowledge in interpreting and identifying data. - Must have experience/knowledge in conducting market research, analyzing competitors, and understanding client needs. - Amenable to working onsite in Pasig...

Company Overview: ADDFORCE Human Resources Solutions is a leading provider of innovative human resources solutions, dedicated to delivering exceptional results for our clients.About the Role: We are seeking an experienced Quality Supervisor to join our team. The successful candidate will be responsible for ensuring high-quality standards in our operations...

- Must be a College Graduate in any course. - With a BPO Background as a Business Development Analyst - Experience in Data Scrubbing and Analysis. - Has knowledge in interpreting and identifying data. - Must have experience/knowledge in conducting market research, analyzing competitors, and understanding client needs. - Amenable to working onsite in Pasig...

Department: Medical Billing Work Timing: Night Shift Qualifications: Any Graduate Preferred Skills: A successful candidate must have proficient knowledge/capabilities in the following areas: Ability to perform at a high level of productivity and quality. Capacity to maintain a high level of accuracy. Excellent written and oral communication skills required...

Department: Medical Billing Work Timing: Night Shift Qualifications: Any Graduate Preferred Skills: A successful candidate must have proficient knowledge/capabilities in the following areas: Ability to perform at a high level of productivity and quality. Capacity to maintain a high level of accuracy. Excellent written and oral communication skills required...

- Must be a College Graduate in any course.- With a BPO Background as a Business Development Analyst- Experience in Data Scrubbing and Analysis.- Has knowledge in interpreting and identifying data.- Must have experience/knowledge in conducting market research, analyzing competitors, and understanding client needs.- Amenable to working onsite in Pasig and...

We are looking for a detail-oriented quality assurance Manager to oversee all quality assurance activities. The quality assurance specialist's responsibilities include developing and implementing policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions.To be successful as a quality assurance...

-Bachelor's degree in information technology or any related courses -At least 2 years of experience as a QA Analyst -Hands-on experience in software quality assurance, auditing, or related roles -Experience in conducting audits, assessments, and reviews of software development processes, practices, and deliverables. -Experience with software development...