Hotel Chat Concierge

4 weeks ago


Quezon City, National Capital Region, Philippines OTele Hires Full time
Key Responsibilities:

- Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.
- Provide accurate and timely information about room availability, pricing, and policies.
- Ensure high-quality customer service in all written interactions.
- Record and update customer information and reservation details in internal systems.
- Follow all company guidelines for quality and compliance.

Qualifications:

- High school graduate (K-12 or Old Curriculum).
- Minimum of 6 months BPO or relevant customer service experience (non-voice experience preferred).
- Excellent written English communication skills.
- Strong attention to detail and customer-focused attitude.
- Proficient in computer use and typing.
- Willing to work onsite and on shifting schedules (weekends off).

What We Offer:

- Weekends off (Monday to Friday schedule)
- Paid training and onboarding support
- Competitive salary plus incentives
- Career growth and promotion opportunities
- Friendly and professional working environment

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