Hotel Booking Representative

1 day ago

Quezon City, National Capital Region, Philippines beBeeCustomer Full time ₱150,000 - ₱250,000

We are seeking a highly skilled Hotel Booking Representative

Job Description:

As a Hotel Booking Representative, you will be responsible for handling hotel reservation inquiries, booking confirmations, and cancellations through chat and email. You will provide accurate and timely information about room availability, pricing, and policies to our clients.

Responsibilities:
  • Handle hotel reservation inquiries and booking confirmations via chat and email.
  • Provide accurate and up-to-date information about room availability and pricing to customers.
  • Ensure excellent customer service in all written interactions.
  • Update customer information and reservation details in internal systems.
  • Maintain high-quality standards and compliance with company guidelines.
Requirements:

To succeed in this role, you should have the following qualifications:

  • A high school diploma or equivalent.
  • At least 6 months of experience in BPO or relevant customer service roles (non-voice experience preferred).
  • Excellent written English communication skills.
  • Strong attention to detail and a customer-focused attitude.
  • Proficient in computer use and typing.
  • Ability to work flexible schedules and onsite at times.
What We Offer:

In return for your hard work and dedication, we offer:

  • A Monday to Friday schedule with weekends off.
  • Paid training and onboarding support to ensure your success.
  • A competitive salary plus incentives.
  • Career growth and promotion opportunities within the company.
  • A friendly and professional working environment.
Seniority Level:

This is an entry-level position suitable for individuals looking to start their career in customer service.

Employment Type:

This is a full-time position offering stability and security.

Job Function:

This role falls under the category of other job functions.

Industries:

We operate in the telecommunications industry.

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