Concierge

2 weeks ago

Cebu City, Central Visayas, Philippines Arthaland Corporation Full time
  • Welcome and greet all residents and guests upon arrival.
  • Provide basic and accurate information about the property and its policies.
  • Assist clients in securing transportation services when needed.

Security & Access Control

  • Maintain security by following registration procedures and controlling elevator access.
  • Monitor and respond to requests through the Building Management System.
  • Answer and screen calls before transferring them to the respective departments.
  • Handle complaints and concerns, ensuring proper follow-up until resolved.
  • Consistently provide feedback and updates to residents regarding their concerns.

Coordination & Reservations

  • Accommodate resident and guest requests and communicate them to the respective departments.
  • Take reservations for amenities and coordinate all necessary arrangements.

Mail & Package Management

  • Handle incoming and outgoing mail, parcels, and packages for clients.

Facility Monitoring & Office Administration

  • Monitor the cleanliness and upkeep of the lobby and reception area.
  • Check and coordinate office supply needs with the Concierge Supervisor.

Customer Experience & Efficiency

  • Ensure speedy and efficient service to all clients.
  • Maintain a polite, patient, and customer-focused approach in all interactions.
Qualifications
  • Polite, confident, and patient in handling customer inquiries.
  • Strong problem-solving skills with a customer-focused mindset.
  • Excellent multitasking and time management abilities.
  • Exceptional oral and written communication skills.
  • Highly initiative-driven and results-focused.
Location Requirement

Must be willing to be assigned to the following: Arca South, Taguig and Cebu City, Cebu.

Preferably a newly graduate with a passion for customer service.

Education

Bachelor's Degree in Tourism or Hotel Management.

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