WFM Real Time Analyst

Job Responsibilities: •Oversee all real-time WFM activities to ensure operational and client goals are met •Implement analysis and reporting via WFM tools available •Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team •Analyze past volume and staffing patterns, using historical and forecasted data, to...

Job Responsibilities: •Oversee all real-time WFM activities to ensure operational and client goals are met •Implement analysis and reporting via WFM tools available •Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team •Analyze past volume and staffing patterns, using historical and forecasted data, to...

Job Summary:As a Real-Time Analyst at Quess Philippines Corporation, you will be responsible for overseeing all real-time WFM activities to ensure operational and client goals are met. This includes implementing analysis and reporting via WFM tools available, preparing daily/weekly/monthly reports, and analyzing past volume and staffing patterns to ensure...

Queess Philippines Corporation is seeking a highly skilled Senior Real-Time Analyst to join our team. The ideal candidate will have a minimum of 2+ years of experience in RTA and hands-on experience with IEX and CXOne.About the RoleThis role involves overseeing all real-time WFM activities to ensure operational and client goals are met. Key responsibilities...

Job Responsibilities:Oversee Real-Time OperationsEnsure operational and client goals are met by overseeing all real-time workforce management activities.Reporting and AnalysisImplement analysis and reporting via workforce management tools available.Reporting and CommunicationPrepare daily/weekly/monthly reports and distribute them to the leadership and...

We are seeking a highly skilled Senior Operations Analyst to join our team at Quess Philippines Corporation. As a key member of our operations team, you will be responsible for overseeing all real-time Workforce Management (WFM) activities to ensure that our operational and client goals are met.Responsibilities:Implement analysis and reporting via WFM tools...

**Job Title:** Senior WFM Operations Manager**Company Overview:** Quess Philippines Corporation is a globally recognized leader in the Business Process Management (BPM) industry, offering end-to-end BPM solutions to various sectors. Our diverse portfolio of services encompasses Business Process Management, Human Resources Management, and Facility...

COMPANY PROFILE: A trusted company the provides IT consulting on application designs Position: Real Time Analyst Company Industry: IT Consulting Work Location: Antipolo Work Schedule: Night Shift Salary: Php 30,000 (Package) Work Set Up: Onsite BENEFITS: • Government Mandated Benefits • Insurance • 13th month pay • Company Events • VL and SL JOB...

Job OverviewAt Trinity Workforce Solutions, we are seeking a highly skilled WFM Real Time Analyst to join our team. This is an exciting opportunity for an individual to leverage their expertise in workforce management to drive business results.About the RoleWe are looking for a seasoned professional with a proven track record in analyzing and optimizing...

COMPANY PROFILE: A trusted company the provides IT consulting on application designs Position: Real Time Analyst Company Industry: IT Consulting Work Location: Antipolo Work Schedule: Night Shift Salary: Php 30,000 (Package) Work Set Up: Onsite BENEFITS: • Government Mandated Benefits • Insurance • 13th month pay • Company Events • VL and SL JOB...

Real Time Analyst Job Description: • To possess knowledge or relevant experience in Forecasting, Planning and scheduling Calls/Chats/Emails. • To possess knowledge or relevant experience in RTM (Real Time Monitoring) of call centre activity. • To possess knowledge of key call centre metrics such as Occupancy, utilization, service levels,...

Real Time Analyst Job Description: • To possess knowledge or relevant experience in Forecasting, Planning and scheduling Calls/Chats/Emails. • To possess knowledge or relevant experience in RTM (Real Time Monitoring) of call centre activity. • To possess knowledge of key call centre metrics such as Occupancy, utilization, service levels,...

• 5+ years of WFM Experience with Scheduling, Planning and Forecasting. • Creates and manages new short-term and long-term forecasts based on historical information on volume, trends, levels and seasonality and utilizing various forecasting methodologies. • Perform continual analysis of current performance (noting recent historical trends) and conduct...

• 5+ years of WFM Experience with Scheduling, Planning and Forecasting. • Creates and manages new short-term and long-term forecasts based on historical information on volume, trends, levels and seasonality and utilizing various forecasting methodologies. • Perform continual analysis of current performance (noting recent historical trends) and conduct...

At Neksjob Corporation, we are seeking a highly skilled Workforce Operations Analyst to join our team. This role is an exciting opportunity for a motivated and detail-oriented individual to take on the challenge of driving efficiency in our workforce management operations.The estimated salary for this position is $60,000 - $80,000 per year, depending on...

Job SummaryThe Operations Manager - WFM Analytics Specialist will oversee all real-time Workforce Management (WFM) activities to ensure operational and client goals are met. This role requires strong analytical skills to implement analysis and reporting via WFM tools available, as well as the ability to prepare daily/weekly/monthly reports for leadership and...

Real Time AnalystJob Description:• To possess knowledge or relevant experience in Forecasting, Planning and schedulingCalls/Chats/Emails.• To possess knowledge or relevant experience in RTM (Real Time Monitoring) of call centre activity.• To possess knowledge of key call centre metrics such as Occupancy, utilization, service levels, TAT,ASA.•...

- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.- Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and...

Responsibilities:- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency...

Job SummaryThis role involves overseeing the management of workforce management (WFM) solutions to ensure seamless operational activities across phone, email, chat, community, and social media support channels. As an RTA Supervisor at Quess Philippines Corporation, you will be responsible for managing a team of analysts to guarantee business continuity...