Workforce Management Analyst
2 months ago
Responsibility● Able to analyze trends and patterns on volume injection to accurately forecast potential need in class requisition;● Good knowledge in data trends and patterns in schedule adherence and identify behavioral trends that impacts operational performance overall;● Continuously analyze reporting, staffing, and scheduling procedures for maximum efficiency;● Establish and maintain operational reporting: Reports include but are not limited to, real-time and historical reporting on volumes, service performance, staffing, and historical trends;● Proactively maintain continuous internal communication with staff, managers, and directors regarding load balancing and staffing needs, in real-time, and historically;● Lead meetings with management to assess performance and identify and mitigate risks;● Coach, train, and evaluate team members;● Manage the team to ensure service level standards are consistently met;● Oversee intraday management of real-time scheduling and workload management to meet service-level requirements;● Make decisions and provide solutions on certain Operational challenges impacting staffing and scheduling.Key skills and experience● At least 1 year relevant experience as Planner and Scheduler;● At least 1 year experience as leader of any team size;● Planning and Organizational skills;● Thrive in a fast-paced content moderation environment;● Attention to detail;● Good understanding of effective scheduling, planning and seat planning;● Commitment to ownership and accountability.
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Workforce Management Data Analyst
1 month ago
Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full timeJob DescriptionWe are seeking a highly skilled Workforce Management Data Analyst to join our team at Trinity Workforce Solutions.Key Responsibilities:Oversee real-time workforce management activities to ensure operational goals and client satisfaction are met.Analyze and report on workforce management data using various tools and software.Prepare and...
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Workforce Optimization Analyst
2 months ago
Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full timeJob OverviewAt Trinity Workforce Solutions, we are seeking a highly skilled WFM Real Time Analyst to join our team. This is an exciting opportunity for an individual to leverage their expertise in workforce management to drive business results.About the RoleWe are looking for a seasoned professional with a proven track record in analyzing and optimizing...
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Workforce Operations Analyst
2 months ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeAt Neksjob Corporation, we are seeking a highly skilled Workforce Operations Analyst to join our team. This role is an exciting opportunity for a motivated and detail-oriented individual to take on the challenge of driving efficiency in our workforce management operations.The estimated salary for this position is $60,000 - $80,000 per year, depending on...
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Dynamic Workforce Management Specialist
1 month ago
Quezon City, National Capital Region, Philippines Addforce Human Resource Solution Inc Full timeCompany OverviewAddforce Human Resource Solution Inc is a reputable organization seeking an experienced and skilled Shared Workforce Supervisor to join our team.Salary: The salary for this position ranges from PHP 50,000 to PHP 55,000 per month.Job DescriptionWe are looking for a highly organized and detail-oriented Workforce Supervisor who can effectively...
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Workforce Management Leader
4 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeWe are seeking a skilled Workforce Management Executive to join our team at TASQ Staffing Solutions. This role is perfect for individuals who are passionate about workforce optimization and have experience working in BPO settings.Key ResponsibilitiesAnalyze and optimize workforce management processes to improve efficiency and productivityDevelop and...
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Workforce Management Strategist
1 month ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob OverviewTASQ Staffing Solutions is seeking a highly skilled Workforce Management Executive to join our team. This role will play a critical part in driving business growth and optimizing workforce efficiency.Key ResponsibilitiesDevelop and implement strategic workforce plans to meet business objectives.Analyze data to identify trends and areas for...
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Workforce Management Real Time Analyst
3 days ago
Quezon City, Philippines Manpower Core Group Inc. Full timeKey skillsWorkforce ManagementReal Time AnalystManagementJob title: Workforce Management Real-Time AnalystWork setup: Onsite in AlabangWork Schedule: ShiftingSalary: Php 22,000 – Php 34,000 packageStart date: ASAPWorkforce Management Real Time Analyst to join our team. The ideal candidate will play a crucial role in optimizing data management and...
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Workforce Management Executive
2 months ago
Cebu City, Philippines TASQ Staffing Solutions Full timeMinimum Requirements: - Bachelors Degree but undergraduates are welcome to apply - With at least 2 years of experience as Workforce Analyst in a BPO SETTING - Amenable to work onsite and ASAP
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Workforce Management Executive
2 months ago
Cebu City, Philippines TASQ Staffing Solutions Full timeMinimum Requirements: - Bachelors Degree but undergraduates are welcome to apply- With at least 2 years of experience as Workforce Analyst in a BPO SETTING- Amenable to work onsite and ASAP
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Workforce Management Executive
2 months ago
Cebu City, Philippines TASQ Staffing Solutions Full timeMinimum Requirements: - Bachelors Degree but undergraduates are welcome to apply - With at least 2 years of experience as Workforce Analyst in a BPO SETTING - Amenable to work onsite and ASAP
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Shared Workforce Supervisor
5 months ago
Quezon City, Philippines Addforce Human Resource Solution Inc Full timeJob Title: Shared Workforce Supervisor - ( Gilmore & Ortigas )Location: Both Gilmore & Pasig SiteWork Set up: OnsiteWork Schedule: ShiftingSalary: 50k to 55k max salary offerNote: Kindly include your job description on your CV for paper screeningJob Requirements:- Must be a College Degree in any course- at least 2-3 years experience in Workforce Management-...
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Shared Workforce Supervisor
6 months ago
Quezon City, Philippines Addforce Human Resource Solution Inc Full timeJob Title: Shared Workforce Supervisor - ( Gilmore & Ortigas ) Location: Both Gilmore & Pasig Site Work Set up: Onsite Work Schedule: Shifting Salary: 50k to 55k max salary offer Note: Kindly include your job description on your CV for paper screening Job Requirements: - Must be a College Degree in any course - at least 2-3 years experience in Workforce...
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WFM Time Series Analyst
3 days ago
Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full timeWe are seeking a skilled WFM Real Time Analyst to join our team at Trinity Workforce Solutions. As a key member of our workforce management team, you will be responsible for ensuring operational and client goals are met through real-time analysis and reporting.The successful candidate will have 2+ years of experience in a similar role with hands-on...
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Workforce Management Specialist
1 month ago
Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full timeWe are seeking a highly skilled Workforce Management Specialist to join our team at RSD Human Resource Management Consultancy. As a key member of our organization, you will play a crucial role in managing the scheduling process of our program.The ideal candidate will have 2+ years of hands-on experience in Workforce Management (WFM) in a call center inbound...
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Shared Workforce Supervisor
5 months ago
Quezon City, Philippines Addforce Human Resource Solution Inc Full timeJob Title: Shared Workforce Supervisor - ( Gilmore & Ortigas ) Location: Both Gilmore & Pasig Site Work Set up: Onsite Work Schedule: Shifting Salary: 50k to 55k max salary offer Note: Kindly include your job description on your CV for paper screening Job Requirements: - Must be a College Degree in any course - at least 2-3 years experience in Workforce...
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Workforce Optimization Director
2 months ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout the RoleWe are seeking a highly skilled Workforce Management Executive to join our team at TASQ Staffing Solutions. As a Workforce Optimization Director, you will play a key role in driving business growth and profitability through effective workforce management strategies.Key ResponsibilitiesDevelop and implement workforce management strategies to...
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Workforce Management
4 months ago
city, Philippines Neksjob Full timeJOB DESCRIPTION ---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- : - Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting...
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Workforce Management
3 months ago
Cebu City, Philippines Neksjob Corporation Full time- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.- Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and...
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Workforce Management
3 months ago
Cebu City, Philippines Neksjob Corporation Full timeResponsibilities:- Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency...
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Workforce Management
4 months ago
city, Philippines Neksjob Full timeJOB DESCRIPTION ---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- : - Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. - Functions as 1st level of escalation in terms of reporting...