Workforce Management Analyst

2 months ago


Quezon City, Philippines WHR Global Consulting Full time

Responsibility● Able to analyze trends and patterns on volume injection to accurately forecast potential need in class requisition;● Good knowledge in data trends and patterns in schedule adherence and identify behavioral trends that impacts operational performance overall;● Continuously analyze reporting, staffing, and scheduling procedures for maximum efficiency;● Establish and maintain operational reporting: Reports include but are not limited to, real-time and historical reporting on volumes, service performance, staffing, and historical trends;● Proactively maintain continuous internal communication with staff, managers, and directors regarding load balancing and staffing needs, in real-time, and historically;● Lead meetings with management to assess performance and identify and mitigate risks;● Coach, train, and evaluate team members;● Manage the team to ensure service level standards are consistently met;● Oversee intraday management of real-time scheduling and workload management to meet service-level requirements;● Make decisions and provide solutions on certain Operational challenges impacting staffing and scheduling.Key skills and experience● At least 1 year relevant experience as Planner and Scheduler;● At least 1 year experience as leader of any team size;● Planning and Organizational skills;● Thrive in a fast-paced content moderation environment;● Attention to detail;● Good understanding of effective scheduling, planning and seat planning;● Commitment to ownership and accountability.



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