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Operations Management Lead

1 week ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

Role Description:

We are seeking a seasoned Workforce Management Executive to lead our workforce management efforts at TASQ Staffing Solutions. The ideal candidate will have a proven track record of success in workforce management, with expertise in WFM tools, service adherence models, and data analysis.

Responsibilities:

  • Develop and execute workforce management strategies to meet business objectives
  • Collaborate with cross-functional teams to optimize workforce scheduling and deployment
  • Analyze data to identify areas of improvement and develop targeted solutions
  • Maintain accurate records and reports to ensure compliance and transparency

Requirements:

To succeed in this role, you must have at least 2-4 years of workforce management experience, a strong understanding of WFM tools and service adherence models, and excellent Excel skills. A bachelor's degree in a relevant field or equivalent qualification is also required.