BPO Global Operations Manager

3 weeks ago

Taguig, Philippines TASQ Staffing Solutions Full time

About the job: Global Operations Manager (McKinley) | Onsite
Work Setup up and Shift Schedule: Flexible schedule

Location: McKinley West

Requirements: Minimum of 4 years of experience

Responsibilities:

Client Escalation & Communication: Act as the single point of contact for all client escalations and communications related to global operations delivery.
Global Performance Oversight: Support and collaborate closely with local leaders worldwide to ensure all Key Performance Indicators (KPIs) are consistently met and exceeded.
Unified Client Voice: Drive and maintain a cohesive "one global team" communication strategy towards the client, ensuring clarity, consistency, and a unified front.
Partnership Management: Foster strong, collaborative partnerships with both internal stakeholders and external clients to achieve shared goals.
Proactive Project & Process Enhancement: Identify, develop, and implement proactive projects and process enhancements to optimize global operations, improve efficiency, and reduce costs.
Strategic Alignment: Align site strategies and operational structures across all global locations to ensure consistency in performance, quality, and client experience.
Exceptional Communication: Superior verbal and written communication skills, with the ability to articulate complex information clearly and concisely to diverse audiences, including senior leadership and clients.
Strategic Thinking: Proven ability to develop and execute strategic operational plans that align with business objectives and client needs.
Problem-Solving: Strong analytical and problem-solving skills, with a track record of resolving complex operational challenges effectively and efficiently.
Leadership & Influence: Demonstrated ability to lead, mentor, and motivate global teams, influencing outcomes without direct authority.
Client Relationship Management: Expert-level client-facing skills, including conflict resolution, negotiation, and building long-term, trust-based relationships.
Process Improvement: Solid understanding of process improvement methodologies (e.g., Lean, Six Sigma) and their practical application in a global operational context.
Adaptability: Ability to thrive in a fast-paced, dynamic global environment and adapt to evolving business needs and client demands.

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