BPO Operations Manager

3 weeks ago


Taguig, Philippines Welsend Global Services Full time

Direct message the job poster from Welsend Global Services

Responsibilities
  1. Oversee the team’s daily operations, including attendance, performance, and communication.
  2. Monitor team progress towards goals.
  3. Analyze and report business performance data to Client
  4. Evaluate team management performance.
  5. Ensure timely and transparent communication with Client
  6. Allocate resources to meet customer’s long-term strategic needs.
Qualifications
  1. Fluent in English (reading, writing, and speaking).
  2. Strong critical thinking, data analysis, empathy, soft skills, and coaching abilities; experience in team management.
  3. Strong troubleshooting and results-oriented mindset.
  4. Bachelor’s degree or higher.
  5. With strong focus and experience in Logistics Operations .
Work Setup
  • Willing to work in McKinley, Taguig (office-based), Night Shift with flexible scheduling options to accommodate US time zones
  • Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays
  • Can start immediately
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Business Consulting and Services
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