
BPO Operations Manager
3 weeks ago
Direct message the job poster from Welsend Global Services
Responsibilities- Oversee the team’s daily operations, including attendance, performance, and communication.
- Monitor team progress towards goals.
- Analyze and report business performance data to Client
- Evaluate team management performance.
- Ensure timely and transparent communication with Client
- Allocate resources to meet customer’s long-term strategic needs.
- Fluent in English (reading, writing, and speaking).
- Strong critical thinking, data analysis, empathy, soft skills, and coaching abilities; experience in team management.
- Strong troubleshooting and results-oriented mindset.
- Bachelor’s degree or higher.
- With strong focus and experience in Logistics Operations .
- Willing to work in McKinley, Taguig (office-based), Night Shift with flexible scheduling options to accommodate US time zones
- Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays
- Can start immediately
- Mid-Senior level
- Full-time
- Management and Manufacturing
- Business Consulting and Services
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