Multilingual Service Desk Analyst

7 days ago

Taguig, National Capital Region, Philippines Gratitude Philippines Full time
Your future duties and responsibilities:Your main responsibilities as a Multilingual Service Desk Analyst are as follows:
• Resolve issues utilizing excellent customer service skills, problem-solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
• Receive and respond to user inquiries and requests via telephone, email, and case tracking system professionally and with speed, accuracy, and proficiency.
• To work in partnership with local management, colleagues, and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
• Produce quality work and results.
• Ensure fast and accurate turnaround of work.
• Solve problems using agreed-upon procedures as well as proper escalation processes.
• Develop a comprehensive understanding and mastery of all tools.
• Remain updated on products, policies, procedure,s and other important operational issues.
• To come in on time and on scheduled shifts and adhere to breaks as assigned by the staff manager.
• Follow the rest day schedule as assigned.
• Advice staff manager of planned leaves as stated in the Handbook.
• Maintain quality standards in accordance with agreed metrics.
• Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
• To submit necessary service delivery reports.
• Ensure feedback is given to the staff manager if potential issues are detected.
• Ensure feedback is given to the staff manager if process improvement measures can be implemented.
• Ensure attendance at planned meetings.Required qualifications to be successful in this role:
• Proficient in written and verbal communication in the English language and at least one of the following languages.
• Keen attention to detail.
• Proficient computer and technical skills.
• Solid analytical and problem-solving skills.
• Good process mapping ability.
• Proactive, service-minded and able to multi-task.
• Good interpersonal skills (empathy, verbal dexterity, etc.)
• Background in IT or Finance or HR is a plus.

  • Multilingual Service Desk Analyst

    7 days ago

    Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job Title: Multilingual Service Desk Analyst (Dutch)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Employment Type: Full TimeUpdated Qualifications:• With or Without Service Desk Experience.• Can speak, read and write in Dutch Language.• Willing to work onsite.Want to expand your experience in one of the world's largest IT and...

  • Multilingual Service Desk Analyst

    7 days ago

    Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Key SkillsCustomer ServiceCOMPUTER SKILLTechnicalAnalytical SkillsProblem SolvingJob Title: Multilingual Service Desk Analyst (Polish)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Salary: PHP 70,000 - 80,000Employment Type: Full TimeWant to expand your experience in one of the world's largest IT and business consulting services...

  • Multilingual Service Desk Analyst

    3 weeks ago

    Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job Title: Multilingual Service Desk Analyst (Dutch)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Employment Type: Full TimeUpdated Qualifications:• With or Without Service Desk Experience.• Can speak, read and write in Dutch Language.• Willing to work onsite.Want to expand your experience in one of the world's largest IT and...

  • Multilingual Service Desk Analyst

    3 weeks ago

    Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Key SkillsCustomer ServiceCOMPUTER SKILLTechnicalAnalytical SkillsProblem SolvingJob Title: Multilingual Service Desk Analyst (Polish)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Salary: PHP 70,000 - 80,000Employment Type: Full TimeWant to expand your experience in one of the world's largest IT and business consulting services...

  • Multilingual Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Key SkillsCustomer ServiceCOMPUTER SKILLTechnicalAnalytical SkillsProblem SolvingJob Title: Multilingual Service Desk Analyst (Polish)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Salary: PHP 70,000 - 80,000Employment Type: Full TimeWant to expand your experience in one of the world's largest IT and business consulting services...

  • Multilingual Service Desk Support Specialist

    3 days ago

    Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full time

    **Company Overview:**Manpower Core Group Inc. is a leading IT and business consulting services firm, providing exceptional service to clients worldwide.**Job Description:**We are seeking a highly skilled Multilingual Service Desk Support Specialist to join our team. As a key member of our service desk, you will be responsible for resolving technical issues...

  • Help Desk Analyst

    5 days ago

    Taguig, National Capital Region, Philippines UnitedHealth Group Full time

    Help Desk Analyst Job SummaryWe are seeking a Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical assistance and support to customers.The ideal candidate will have 3+ years of experience in ITSD, with excellent analytical and problem-solving skills. You will also have the ability to work effectively in...

  • Help Desk Analyst

    2 days ago

    Taguig, National Capital Region, Philippines HCLTech Full time

    This position involves working as an L1 Service Desk Analyst at HCLTech, where you will be required to provide technical assistance and support for incoming queries and issues. The ideal candidate should have strong communication and problem-solving skills.Job Description:The role includes opening, logging, prioritizing, assigning, and closing tickets in the...

  • Service Desk Analyst

    7 days ago

    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Qualifications:- At least 1-2 years Experience at Service Desk or any relevant position- Must have good communication skills- Amenable to work at night shift schedule

  • Service Desk Analyst

    3 weeks ago

    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Qualifications:- At least 1-2 years Experience at Service Desk or any relevant position- Must have good communication skills- Amenable to work at night shift schedule

  • Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Qualifications:- At least 1-2 years Experience at Service Desk or any relevant position- Must have good communication skills- Amenable to work at night shift schedule

  • IT Service Desk Agent

    3 weeks ago

    Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

    Job SummaryTo provide first-line service desk support to external customers, assisting them with hardware and software issues via phone, email, chat, or other communication solutions.The IT Service Desk Agent is responsible for the day-to-day provisioning of the Services. This includes ensuring that a continually high level of service is provided to the...

  • IT Service Desk

    3 weeks ago

    Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    URGENT HIRINGIT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE- Location: BGC, Taguig (Hybrid, 12 days onsite per month)-Schedule: Shifting / Night Shift-Salary: 25,000 gross-Start Date: March 17, 2025 QUALIFICATIONS:-Open for Undergrads, Vocational, Diploma, or Bachelor's Degree-6 months to 1 year experience in Service Desk or TSR-Must have background that...

  • IT Service Desk

    7 days ago

    Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    NITYO INFOTECH IS LOOKING FOR:IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 12 HC NEEDEDSalary: Up to 30,000 PHP Gross + Php 10,000 completion bonusWith shuttle service in Manila AreaLocation: BGC, Taguig (Hybrid, 10 days onsite per monthSchedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: September 24, 2024Open...

  • Service Desk Director

    1 day ago

    Taguig, National Capital Region, Philippines HCLTech Full time

    We are seeking a Service Desk Director to join our team in Taguig, National Capital Region, Philippines.Job DescriptionThe successful candidate will be responsible for managing the service desk function and ensuring seamless delivery of services to our clients.Lead a team of service desk engineers to deliver high-quality services to our clients.Develop and...

  • Service Desk Manager Position

    4 days ago

    Taguig, National Capital Region, Philippines Willis Towers Watson Full time

    About the Service Desk Manager RoleThe Service Desk Manager will play a pivotal role in managing a skilled team responsible for first-line support of all technical products managed by Insurance Technology. This includes setting goals, developing processes, and leading the team to ensure alignment with organizational objectives.Key ResponsibilitiesDevelop and...

  • IT Service Desk

    13 hours ago

    Taguig, National Capital Region, Philippines Optum Full time

    Optum Taguig, National Capital Region, PhilippinesIT Service Desk (Taguig)Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their...

  • Service Desk Analyst

    13 hours ago

    Taguig, National Capital Region, Philippines NCC Group Philippines Full time

    Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.We aim to create an environment where everyone...

  • Service Desk Professional

    11 hours ago

    Taguig, National Capital Region, Philippines NCC Group Philippines Full time

    Job DescriptionWe are seeking a highly skilled Service Desk Professional to join our Service Desk Team. As a key member of our team, you will provide first/second line technical support for all incidents, service requests, tasks and change requests.Key Responsibilities:To provide technical assistance to clients via phone, email or in-person support.Resolve...

  • Service Desk Leadership Role

    2 days ago

    Taguig, National Capital Region, Philippines Fujitsu Full time

    About the JobFujitsu is looking for an experienced Service Desk Leadership Role to join our team in Taguig, National Capital Region, Philippines. As a Technical Services Manager, you will play a key role in leading our Service Desk team, ensuring the delivery of high-quality incident management services that meet or exceed agreed service levels.The ideal...