Chat Support

4 days ago

Pasig City, Philippines Hr1001 Full time

"please attached your cv or resume with email, phone number, home address and your full name"#Be moreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMoreTop reasons to work with TDCXCompetitive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #Be more at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company, winner of hundreds of industry awardsWhat's your mission?As a Customer Service Representative, you will be servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.You are also required to perform these job functions:Meet customer satisfactions, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyaltyPropose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience.Who are we looking for?At least High School GraduateWith at least 3 months phone/voice and 3 months chat experience in a BPO set upFluent in English with excellent communication skills, both written and verbalAble to solve problems by thinking analytically and creativelyTyping speed at least 35 words per minute to ensure complete and accurate recording of consumer issuesCan work in Ortigas, Pasig CityAboutWHO WE AREWe’re passionate about helping brands achieve their business outcomes by providing outstanding customer experience (CX).Our global team of CX professionals excels at resolving customer issues, driving sales, and safeguarding online communities on behalf of our clients who outsource their CX needs to us.The core of our mission is to relieve our clients from the complexities of assembling large, multilingual specialist teams, managing infrastructure, and navigating intricate processes. This allows our clients to concentrate on their strategic goals while we handle the complexities behind the scenesWe serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce.Our CX expertise, innovative technology, proven track record, and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.OUR DNAAt TDCX, we are a team of tight-knit, entrepreneurial, and dedicated people. At the heart of everything we do is our formula of quality people and enterprising work culture. We firmly believe that this approach enables us to tackle the most complex challenges and is one of the many reasons why our clients love us.We also believe that it is impossible to deliver a superior CX without people. Hence, we strive to give our people meaningful careers and a productive and welcoming work environment.Our #BeMore culture lies in empowering individuals to advance in their careers, and we believe that our people have the potential to #BeMore in their careers and their personal interests.As TDCX grows, we remain committed to our core values of courage, initiative, teamwork, trust, and innovation. In keeping our values, we are always on the lookout for ways to help our people find their strengths and passion and provide opportunities to grow their careers.

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